Bombay Dyeing — bombay dyeing - customized bedsheets

I had placed an order for customised bedsheet and here are the details:
Order id: cd-1535
Placed on: 14 july 2018
Rejected on: 16 july 2018
Refund initiated: 16 july 2018.

As per your website, the refund should be received within 5-7 business days of initiating the refund request.
Its been more 13 days and i have not received my money. When are you going to return the money?
Your toll free numbers and email addresses are totally not helping to customer.