Bombay Hospital Complaints & Reviews

Mrs Sarita Mantri ( IP No.2010587) was to be discharged at 9 am on 12.12.20 who was admitted in RR 21 . In spite of repeated follow up & Dr Meghna /Dr Amita Nene confirmation of discharge, the bill number CORT 690 was send till 3.40 pm to Marketing Department, WHICH CLOSES AT 6 PM . This resulted in forcing me to pay cash to take discharge in spite of Marketing approval at 7 pm .
A very horrible system of billing which takes 10 hours...

I visited hospital on 27/10/2020 and my ultrasound was not completed then also they give opinion on incomplete ultrasound.and my ultrasound was not completed by them till now .so I wan refund

Call for appointment of dr idris khan but after 10 to 15 min wait the attender cut the call.. no response from the attender.. please tell them to give response

I paid Rs. 200000 as advance for admission of my father Jayant Panchal on July 26 2020. He expired on July 31 2020. Hi IP no. was 2006385.

I have not received the refund [his bill amount was Rs. 174547]

I have submitted details of my bank account for the refund twice in the course of this week but have still not received the refund.

If required please call me on [protected]...

I referred from kokilaben hospital to kasturba hospital for the test as i was claimed as a suspect.in kasturba the emergency doctor just asked me to open my mouth gave me few tablets asked my travel history and said "you have nothing, go"
Today my health has gotten worse and when i asked the doctor about my visit he said come again, i can't travel again and again 30kms keeping my health in mind and when i asked the doctors name he spoke rudely and disconnected without sharing his name. Now he is not taking my call. If something happens to me who to blame? This hospital is taking suspected patients for granted. There were many patients for the same test. His reply was same to everyone. Please look after it before it gets worse, its serious

This complaint is for Bombay Hospital Indore. The very first thing lacks here is hygiene. The hospitality staff work is very poor. They don't even aware of hygine. No time management when to clean floor and how to clean floor. And if we ask for cleaning they shouts and give excuses as lack of staff and this is not my job.
Second major problem is again lack of staff for taking the patient to other checkups like x-ray, sonography, Endoscopy etc. and taking back to room. Patient waits more that 40mins outside the room for nurse to come to take them to their room.
This is a big shame for such a renowned hospital that I am writing such a compalint for this kind of poor management and service.
My room no. Is 1062 - Bombay hospital Indore. You can come and check the room.

Dear concern,

I visited your opd for stomach pain issue but dr in opd are not at all serious for the patient suffering from problems. They leave opd after consulting one patient cite emergency and dont come for more than 1 hours.

If your are not serious for poor patient then kindly shut your opd ward so patient can search for another wiser options

Dr. Hemant bhandari (Orthopaedics) practicing at bombay hospital, mrc buikding, 1st flood, room no. 136/137, has a receptionist and a compounder who take more money than what the dr. Has told.

I was asked to pay 7500 and was told that dr. Has told them to take that much. I said it is not possible for just consultation and plaster to cost 7500. The receptionist and compounder insisted that it is right and dr. Has told them to...

Dear bombay hospital,
I called to book an appointment to dr ravi rathi today at 17:30 for tomorrow morning but the telephonic staff talk me rudely, she was just anger to reply me.
We are from bhopal and come to there for a better treatment. We believe the good behavior of medical staff is a 'sanjivani' for patient.

Thanks and regards
Ram sharma
[protected]

My mother was admitted at the bombay hospital for a brain surgery and the prices quoted were an estimate of 4, 10, 000 inr for 10 days.
She recovered in 6 days and yet the hospital wants to charge us the same amount and claim its a package and there are overhead charges.
We do not have a medical insurance and all charges are bring paid by our hard earned money.
We seek justice against this loot!!

I, Arun Yadav, would like to bring to your immediate notice that my brother Chandan Yadav is admitted in the ICU of the above hospital. I was given a prescription which had medicine codes on it and when I requested that I wanted to buy them from outside as they are more affordable with aplicable discounts, I was told that the they could only be purchased from the hospital pharam.This was inspite of the notice which I've attached as an image...

Dr r good but nursing satff r very bad they threaterd the patient at over night in icu ward as they kniw family person can enter and as we caught them harssing they said u do waht ever u want u want to complain u do we r not scare off...
They r every time forcing us to keep private nurse at night which they charge 1100 per night and bed charge is 6700 per day it became so hard
What icu means per bed one nurse will alot to take care still they had forced and treated very bad with patient... Pls take action again it... I am awaiting for help

Dear bombay hospital,

Ip no : 1910422
Name of patient : mascarenhas maria thomas

Date of admission : 27/06/2019
Date of discharge : 01/07/2019

Its been 3 week since my mother has been discharged from the hospital. Every attempt to ask for a refund of my excess money has been answered with polite words like amount will be credited in 3 - 4 days. The communications with the account department is just pathetic or deliberate.

I would suggest, like you do with every patient with signing of all the important document before admission, a document for refund of excess money form should also be signed.
Here a patient can give his bank details or whatever is required and once a patient is discharged his excess can be immediately refunded.

No matter how big or small the refund is, refund is a refund.
If a 20% surcharge is what a hospital levies on every bill a similar structure of 20% late charges fees should be made applicable on the hospital if a there is delay in the refund procedure right from the date of discharge.

A hospital ensures all its due are paid before a patient is discharged, then why is an excess money with held and we have to beg for our own money.

A patient as well the persons attending them are in trauma and then to collect the re - fund for the hospital looks like a herculean task.

I demand my refund to be done immediately and a letter of apology should be drafted for the trouble that i had, for asking the money.

Regards,
Johnson mascarenhas
[protected]

I was treated for thyroidectomy on 31 may 2019 and it was covered under cashless insurance claim from star health insurance. Bill number 85005906 component that included surcharge of inr 24, 726 and others with a total of inr 38, 414 had to be borne by me as this was not covered under cashless claim. Request for a refund of the surcharge amount as this was deemed illegal by the district consumer disputes redress forum on 9 june 2019 in reference...

As per the cashless approval, self was treated in Bombay Hospital for 3 days. CLAIM NO CN2576233

During the discharge, hospital has claimed 20% surcharge on services which is deducted by PHS.

Such high charges were levied in network hospital is not acceptable.
Also it was not informed during admissions.
The services are given by hospitals should include in room rent so that we can take the services as per our limits or insured amount.

Charging such high amount on the name of Surcharge is showing the wrong interest of Hospital and Insurance company to cheat the customer.
It will not solve the purpose of taking insurance cover and cashless services.

Please look in to it and do the needful..

This is to inform you that i have done preventive health check up since last two years, and i have very bad experience regarding stress test. When last year i have done check up on 26.05.2019 i have been told that stress test is not possible as machine is out of order since last 3 days and insist 2decho. Today also i have been told that stress test machine is out of order since last 4 days. Such a big hospital and machine is not working since last 4 days???. Every time bombay hospital force to do 2decho instead of stress test. Kindly look into the matter and inform me.

Hii
This is manoj patle, room no. 1037,
So much irresponsibility by nurses, and unethical behaviour,.. Last two days i am getting without ordering, also they said "yaha yesa hi hota he".

Also doctor did surgical operation was good, and staff of hospital, their responsibiltiy forgot the same. Not bath, not brush, not bed change not medicine during change, not room service etc...

Pls dont do with patient as they provide your business..

Regards
Manoj patle
[protected].

Location: i c c u 3rd floor

My dad was admitted due to urinal tract infection and paravalvular leak. His haemoglobin was less and therefore we were required to transfuse blood for which the nurse intended two leucocyte blood filters which cost 3400 per unit.. But after purchasing the same it was found dads condition was stable and currently there is no requirement of blood tranfusion. And the purchased leucocyte filter was under their custody. As days passed by, dads haemoglobin level went down and doctor advised for blood transfusion. Soon the nurse contacted me and again asked to purchase the leucocyte filter. Kindly note i had already purchased 2 units of the same and was under the their custody. Now, the nurse is telling me there is no such units available with them.. And the same is not seen anywhere in my dads shelf... I am sure this nurse or the housekeeping staff has taken it or sold it to a consumer... Its a clear case of theft... These nurses are trained to do such stuffs i feel... I have the bill of 22nd april in which i bought 2 leucocyte filters and after that till 30th april 2019 my dad was not given any blood transfusion and it was on 1st may where the icu ward nurse asked me to get the leucocyte filters which means 2 units costing 6800 has been vanished.. But under helpless situation i had buy it again on 1st may 2019 and 2nd may 2019 and i have the bill for same... I thought nurses are godly people with full service oriented mind, unfortunately my dear friends the nurses who treated my dad were not of such nature and were only money oriented... But this is clear case of theft.. Out of sorrow n financial crisis i am reporting this.. Hope someone take this notice and provide me justice!

I am sharing a semi private room in the bombay hospital room no 1030. There are three people in the room with the patient. They are washing clothes inside the bathroom. My patient was with an emergency to go the washroom i have to take him outside the room. Please look into this matter. This has caused us a lot of mental tension inspite we are giving full amount....

My father was admitted to bombay hospital and to my surprise the hospital has levied a surcharge of rs. 72, 922.

I have disputed this charge with the accounts and the only explanation they gave me was by handing over a certificate which does not mention anything substantial!

Could some please guide me how i can go about complaining this malpractice of the hospital and get my surcharge refunded.

Thanks...