Bombay Hospital Complaints & Reviews

नाकाच्या ऑपरेशन साठी जनरल opd मध्ये तारीख दिली जात नाही काहीही कारणे दिली जातात डॉक्टर कडून आपल्या कडून मदतीची अपेक्षा आहे

I, Shadab Patel younger brother of Shazeb Patel who was admitted on 3 May, 2021 and discharged on 11 May 2021 at 10 am. I was told by the billing department that they won't be charging me for 11 May 2021 as you are discharged by 10 am at the time of final settlement. And also told that if you have any disputes relating to the billing you can come afterwards and you would be provided resolution. Now on 13 May, 2021 when i was checking the bill the hospital authority has charged me for 11 May 2021 and when i went to they regarding the issue they reluctant to solve it and are saying that once settlement is done we don't do anything. Please let me know if you want to resolve the issue and require any documents relating to it. Is the way a hospital loots patient?

Hello this is Dr.pratiksha gupta here
M here on date 8th March 2020 at morning 8:35
Standing here from last half an hour only 1 person in opd reception for paying dialysis amount...
Still 25 person above me in queue...
Atleast 2 person should be here...
If any emergency should we need to wait for 2hour...
Till that time person will dead...
Tell me what's the matter is important
Please see in video only 1 counter is open

The Reception has only one counter active whereas there is provision for two counters . It takes more then one hour to just to do registration.
When you are taking this big amounts for single visits why cannot the process be make smoother

As am Navin kumar from indore want to clearly tell u that about my fathers prostate surgery admission at indore bombay hospital was very harrassment and pathetic regarding administration and mediclaim department team, first of all they dont know manners to speak, secondly especially that guy name avinash in mediclaim department is useless n pathetic fellow who thinks himself owner of the hospital just kick him out of the job n teach him to how to speak with elders inspite of taking pre approval before 5 days but at time of admission everything changed room category n want to loot more money unnecessarily...this is purely cheating n harrassment n blackmailing...please take neccessary action against these culprits

Dear Sir,

This is to bring to your kind notice.

I see lot of ir-regularity in the ICU setion of the hospital floor 8th.

ICU area is always flooded with lots of visitors who visits frequently inside of the ICU which looks unsafe for the patients during the time of this pandemic.

I also see that visitors passes are never checked which results in lot of visitors.

Expecting your strict actions here to ensure overall safety.

Thanking you
Reagan Lopes
+91 [protected]
Son of Martha Jack Lopes
ICU 8059

Mrs Sarita Mantri ( IP No.2010587) was to be discharged at 9 am on 12.12.20 who was admitted in RR 21 . In spite of repeated follow up & Dr Meghna /Dr Amita Nene confirmation of discharge, the bill number CORT 690 was send till 3.40 pm to Marketing Department, WHICH CLOSES AT 6 PM . This resulted in forcing me to pay cash to take discharge in spite of Marketing approval at 7 pm .
A very horrible system of billing which takes 10 hours to send the bill . i feel you need to sack the billing & audit department for this delay and harashment to patient & his relatives
You need to bill every day like hotel and send copy to patient & marketing Dept, so all are aware . Further, keep a time limit of 2 hours for bill sending, otherwise make it complementary.

I visited hospital on 27/10/2020 and my ultrasound was not completed then also they give opinion on incomplete ultrasound.and my ultrasound was not completed by them till now .so I wan refund

Call for appointment of dr idris khan but after 10 to 15 min wait the attender cut the call.. no response from the attender.. please tell them to give response

I paid Rs. 200000 as advance for admission of my father Jayant Panchal on July 26 2020. He expired on July 31 2020. Hi IP no. was 2006385.

I have not received the refund [his bill amount was Rs. 174547]

I have submitted details of my bank account for the refund twice in the course of this week but have still not received the refund.

If required please call me on [protected]

I referred from kokilaben hospital to kasturba hospital for the test as i was claimed as a suspect.in kasturba the emergency doctor just asked me to open my mouth gave me few tablets asked my travel history and said "you have nothing, go"
Today my health has gotten worse and when i asked the doctor about my visit he said come again, i can't travel again and again 30kms keeping my health in mind and when i asked the doctors name he spoke rudely and disconnected without sharing his name. Now he is not taking my call. If something happens to me who to blame? This hospital is taking suspected patients for granted. There were many patients for the same test. His reply was same to everyone. Please look after it before it gets worse, its serious

This complaint is for Bombay Hospital Indore. The very first thing lacks here is hygiene. The hospitality staff work is very poor. They don't even aware of hygine. No time management when to clean floor and how to clean floor. And if we ask for cleaning they shouts and give excuses as lack of staff and this is not my job.
Second major problem is again lack of staff for taking the patient to other checkups like x-ray, sonography, Endoscopy etc. and taking back to room. Patient waits more that 40mins outside the room for nurse to come to take them to their room.
This is a big shame for such a renowned hospital that I am writing such a compalint for this kind of poor management and service.
My room no. Is 1062 - Bombay hospital Indore. You can come and check the room.

Dear concern,

I visited your opd for stomach pain issue but dr in opd are not at all serious for the patient suffering from problems. They leave opd after consulting one patient cite emergency and dont come for more than 1 hours.

If your are not serious for poor patient then kindly shut your opd ward so patient can search for another wiser options

Dr. Hemant bhandari (Orthopaedics) practicing at bombay hospital, mrc buikding, 1st flood, room no. 136/137, has a receptionist and a compounder who take more money than what the dr. Has told.

I was asked to pay 7500 and was told that dr. Has told them to take that much. I said it is not possible for just consultation and plaster to cost 7500. The receptionist and compounder insisted that it is right and dr. Has told them to charge 7500. I asked if i can pay by cash and they insisted that they only accept cash. I was not given a bill either. I finally firmly insisted that i want to see the dr. Right now and when i asked the dr., he said it is 4500 all inclusive.

Both the receptionist & compounder realized they were exposed and shamelessly tried to act as if it was a mistake as if it was their first day at work, totally clueless about charges of the dr.

Shameful act of looting poor innocent patients and even more shameful on part of the hospital for allowing such people to only accept cash, without giving any bill instead of keeping the billing section separately as is the case with many doctor’s in the same hospital.

The receptionist and compounder need to be under scanner and be dismissed and arrested for theft!

Shame on bombay hospital and dr. Hemant for being so careless and letting such parasites use poor innocent patients.

Dear bombay hospital,
I called to book an appointment to dr ravi rathi today at 17:30 for tomorrow morning but the telephonic staff talk me rudely, she was just anger to reply me.
We are from bhopal and come to there for a better treatment. We believe the good behavior of medical staff is a 'sanjivani' for patient.

Thanks and regards
Ram sharma
[protected]

My mother was admitted at the bombay hospital for a brain surgery and the prices quoted were an estimate of 4, 10, 000 inr for 10 days.
She recovered in 6 days and yet the hospital wants to charge us the same amount and claim its a package and there are overhead charges.
We do not have a medical insurance and all charges are bring paid by our hard earned money.
We seek justice against this loot!!

Dr r good but nursing satff r very bad they threaterd the patient at over night in icu ward as they kniw family person can enter and as we caught them harssing they said u do waht ever u want u want to complain u do we r not scare off...
They r every time forcing us to keep private nurse at night which they charge 1100 per night and bed charge is 6700 per day it became so hard
What icu means per bed one nurse will alot to take care still they had forced and treated very bad with patient... Pls take action again it... I am awaiting for help

Dear bombay hospital,

Ip no : 1910422
Name of patient : mascarenhas maria thomas

Date of admission : 27/06/2019
Date of discharge : 01/07/2019

Its been 3 week since my mother has been discharged from the hospital. Every attempt to ask for a refund of my excess money has been answered with polite words like amount will be credited in 3 - 4 days. The communications with the account department is just pathetic or deliberate.

I would suggest, like you do with every patient with signing of all the important document before admission, a document for refund of excess money form should also be signed.
Here a patient can give his bank details or whatever is required and once a patient is discharged his excess can be immediately refunded.

No matter how big or small the refund is, refund is a refund.
If a 20% surcharge is what a hospital levies on every bill a similar structure of 20% late charges fees should be made applicable on the hospital if a there is delay in the refund procedure right from the date of discharge.

A hospital ensures all its due are paid before a patient is discharged, then why is an excess money with held and we have to beg for our own money.

A patient as well the persons attending them are in trauma and then to collect the re - fund for the hospital looks like a herculean task.

I demand my refund to be done immediately and a letter of apology should be drafted for the trouble that i had, for asking the money.

Regards,
Johnson mascarenhas
[protected]

I was treated for thyroidectomy on 31 may 2019 and it was covered under cashless insurance claim from star health insurance. Bill number 85005906 component that included surcharge of inr 24, 726 and others with a total of inr 38, 414 had to be borne by me as this was not covered under cashless claim. Request for a refund of the surcharge amount as this was deemed illegal by the district consumer disputes redress forum on 9 june 2019 in reference to the complaint filed by ms kedia.

Patient id 1908839

As per the cashless approval, self was treated in Bombay Hospital for 3 days. CLAIM NO CN2576233

During the discharge, hospital has claimed 20% surcharge on services which is deducted by PHS.

Such high charges were levied in network hospital is not acceptable.
Also it was not informed during admissions.
The services are given by hospitals should include in room rent so that we can take the services as per our limits or insured amount.

Charging such high amount on the name of Surcharge is showing the wrong interest of Hospital and Insurance company to cheat the customer.
It will not solve the purpose of taking insurance cover and cashless services.

Please look in to it and do the needful..