Bomofy — Product is of no use to me.It is different from the picture advertised and can not be fixed on iron frame

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I purchased magnetic mosquito net on the basis of advertisement given by bomofy.The product is of poor quality, can not be fixed on iron frame of door.It was shipped through you.I have writing to bomofy since date of delivery but there is no response from them.I request that this product be returned and refund made to me