Book My Yatra — Ac was not working throughout the journey (Ya:4052771) booking ref[protected]

Address:	411028
Website:	yatra.com

Hi team,

I booked four ticket for two couple from pune to goa for travel date 2nd june and departure time was 9:00 pm and goa arrival time was 7 am as per confirmation in ticket, bus came around 11:00 pm, from 9 pm to 11 pm i tried to reach number given in ticket, operator responded we are operator contact yatra and yatra office open in morning 10:00 am for complaint, thought ok not going for complaint. But came across other issue ac stopped to work after half an hour, driver tried to repair on the way but no luck and all passenger told it will impact journey timeline so he started without ac, he given call to his authority they told repair it in goa, i tried to call yatra number but it was going in hotel section and they advised to call in morning. I called up 10 am again and asked to login complaint and to make sure executive not raise any concern later for proof so i asked him to talk to driver and driver told him ac not working so we asking for refund, later after two days i got call and yatra executive told me bus authority is in conf and as per them ac was working, i got surprised because while login complaint executive had conversation with driver but yatra executive favored bus authority, later i told them that i need refund as your executive talked and he aware, i got respond in email that bus operator is not giving so we can not do much.
When i told you have audio recording as every conversation used to recorded by yatra, got respond that you share evidence, later i shared audio and in that itsvery clear, driver given his name and details fro ac not working, its 13 minute video in that from 8th minute onwards driver talked about ac not working to yatra executive, again got response that bus operator not giving refund so we can not do much.
I booked ticket with yatra so i need refund from yatra and you spoiled my entire trip so i need my 25000 top of ticket about 4450 i spent. I will share yatra email response and video by tomorrow