Book My Yatra Complaints & Reviews

I booked a bus ticket in Yatra app on 27.08.2023, for the journey on 28.08.2023 from chennai to trichy on SIVA AMR Tours and Travels.
The journey timing is from 8.35 A.M TO 1.45 P.M.
The trip was suddenly cancelled by the operator without any prior notice, I want refund for that ticket

Hello, Please give me my refund I tried booking kerala holiday money got deducted from account but webs shows technical error page, i call customer care of Yatra call says email them so I email them but no response from them too no way you can get hold of anyone from them. So i am attaching all screenshots please help me getting my money back ASAP i had to book my holiday also from that money

Hello huge amount got deducted from my account by yatra.com twice m attaching screenshot and web shows tech error please give my money back or m posting chargeback from my bank directly google pay says transaction was successful contact merchant for refund so please give my money back

I booked direct flights from delhi to male via yatra choosing go first airlines.i saw direct flight there, later one month before departure got message that flight was cancelled and i spoke to gofirst people they said there use to be no direct flights frm delhi to male.
wrong information was given so tht they cld get business.
my whole tour was spoiled and 2500 rs extra were deducted as convenience fee.
this is illegal as per ministry of civil aviation.please take action and provide justive with decent compensation

booking reference number with yatra for gofirst flight[protected]

I have cancelled my hotel booking but not received refund amount to my debit card. Kindly refund the amount as soon as possible.

This is Iyswarya
I have booked two round trip from Trichy to Kualalampur and made the payment. Post debiting the money the ticket was not confirmed. I have been trying to reach out to the customer care but there was no response. We also tried to reach the office, but the office was not in the given address. We are yet to get the tickets or refund.

+9
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PLEASE UNSUSPEND MY ACCOUNT

I booked international flight ticket yesterday with yatra.com. My money was deducted, but I got no confirmation, no email, no ticket. There has been no response from yatra. I have been trying to get in touch with you but can’t get through.
Kevin Lalu.
[protected]@outlook.com
[protected]

Today morning when I tried to book flight ticket first time the amount is deducted from my account but ticket is not booked.

Dear Team,

We were trying to issue 5 tickets for Mr. Amitabh Chaturvedi and his family.

The amount got debited from credit card (screenshot of transaction details attached for your reference) however we have not received any ticket details, kindly process the refund for same

Kindly note we received below message from your end:

Received the message from Yatra -Payment on Yatra - Flights of Rs.30445.00 using Pay with reward is successful. Powered by twid.

Please find request details as below.

Date of Transaction - 10 aug 2022

Payment mode- IDFC credit card [protected]

Bank Name - IDFC

Amount Charged- 30445

Transaction reference provided by bank
Email ID (Used while booking)-
namrata.[protected]@purplefinance.in

Your earliest reply would be appreciated.

Regards
Namrata Gunjal
EA to Amitabh Chaturvedi
Purple Finance Ltd
[protected]

I have booked hotel Island Hotel, Bolouverd Road, Dal Lake for[protected] to[protected] but Sajid owner denied to check in. My Booking id reference number is[protected], Hotel confirmation number -YAT[protected] .What can i do now? i bound to check in another hotel. I immediately Refund my money.
REFERENCE NUMBER:[protected]
HOTEL CONFIRMATION NUMBER:YAT[protected]

Hello,
It's been more than a week of me trying to reschedule my flight but everytime there is a delay from your side. Kindly look into it urgently. I reached out to yatra on 22nd may regarding the same issue still nothing has been done on your end till now.
I wanted to reschedule my flight from Delhi to Newark from date 20th June to 21st June
Yatra reference Number[protected].

Thanks,
Shreya Gupta

My phone number connected with yatra. [protected] email - [protected]@gmail.com

I was booked bus by yatra today. From sangli to Nagpur which was i get in ₹1260 and after i fill my information and then i paid amount by googlepe the yatra application gets slowed down and after that its automatically came back on home page. And now it is not showing my Any booking.. i want my booking otherwise my amount immediately otherwise i will make an complaint against yatra in court. I have attached screenshots of payment. And application
Upi transaction id.[protected]

Just now i have made payment while booking online flight ticket payment made from the yatra app using upi transaction
After i open upi app to make payment, amount got deducted but same booking not reflecting in yatra app.
Kindly looking into this asap
My yatra account email id: [protected]@gmail.com

Hello All,

I want to share my vacation experience that I booked through ‘Yatra.Com’ by dated on 28th Mar’22 for my three days’ vacation starting from 14th Apr’22 to 17th Apri’22 (15 days in advance booking and full payment done in one single shot) for 2 families (4 Adults and 4 Kids). They gave me 2 days Shimla and 1 day Chandigarh tour package for INR 85, 000.00 (Yatra Booking Reference No. : YH6938775). Below is my complete itinerary that they promised me in written - black & white (tour package document) as follows:
1. Delhi-Shimla-Chandigarh-Delhi entire tour via private AC Tempo Traveler.
2. Inclusive of all types of driver allowances, toll taxes, parking fees etc.
3. All sight seeing in Shimla and Chandigarh via AC tempo traveler.

Now, would share the twist, their commitment levels and behaviors as follows:
1. Two days before starting of my tour by dated on 12th Apr’22 evening Yatra operations team called me that AC Tempo Traveler is not available and they gave me 2 options and asked me confirm immediately:
a. Full tour via 2 separate cars.
b. 2 separate cars from Delhi to Chandigarh and Chandigarh to Shimla via AC tempo traveler.
2. They completely back off with their written commitment to give AC tempo traveler for entire ‘To & Fro’ trip. So, this was the 1st surprise from their end as my vacation had started to ruined now from this date onwards. My complete family and kids had planned to go together during these 3 days but this could not be happened because of these guys false commitments.
3. Then after lots of escalation via emails and talking with Yatra team, they committed me that I will get 2 Innova cars from Delhi to Chandigarh and AC tempo traveler from Chandigarh to Shimla by saying that this is a matter of 4-5 hours and kids have to compromise for these 4-5 hours only and once we reached to Chandigarh we will get AC tempo traveler.
4. One day before starting my trip on 13th Apr’22, was completely engaged with them by doing multiple follows ups and escalations via n’ numbers of emails. And they confirmed me one mobile number to talk to get my vehicles. When I dialed that number, I found that this was the owner of another sub-contractor ‘tour and taxi travels’. Anyways I talked to him asked 2 Innova cars at 6 AM on 14th Apr’22.
5. That tour and travels sent me 1 Ertiga and 1 Desire car at 8 AM and the worst part of it that both cars had CNG cylinder in their boot. So there was no space for our luggage. This was the 2nd and 3rd surprise from Yatra.Com end (wrong commitment of 2 Innova cars again with no space of luggage).
6. Somehow, we compromised again and started our journey to Chandigarh via these for the sake of cars by adjusting our luggage inside.
7. When we reached Chandigarh they gave us AC Tempo Traveler for Shimla ‘To & Fro’. Tempo was in worst condition and AC was not working properly (complete KHATARAA) and icing on cake was driver. He was fully unprofessional, money greedy person. He asked us parking money almost everywhere and his dinner amount as well. While, all was inclusive in our tour package as I mentioned above tour itinerary. This driver has a very basic mobile and did not know how to use google maps. Entire road, we were guiding him that here to move now there to move now. So, this was the 4th Surprise from Yatra.Com.
8. Somehow, we reached at 9:30 PM at Shimla via tempo. Our whole day passed into trip only. So, finally on 14th Apr’22 we did nothing except travel struggle.
9. On 15th Apr, we saw Adventure Resorts (New Kufri) and Zoo on the name of sightseeing.
10. On 16th Apr at 9:30 AM we left Shimla and move towards Chandigarh and in middle we cover Pinjore Garden as well. At, 1:30 PM we had reached to our Chandigarh Hotel and that driver left us by saying his company with us was till this point only. This was the 6th Surprise from Yatra.Com.
11. Then 2 PM onwards, I started to call our On-tour responsible, we got surprised that he had no clue about our tour itinerary and status at all. Then I explain all things to him and again begged him to send cars for Chandigarh sightseeing. He sent another tempo at 6:30 PM and biggest thing to know that by 7:00 PM all Chandigarh starts to get closed. So, we cover boating at Sukhna lake for 45 mins and post that driver dropped us Sector-17 Market. That was all on the name of sightseeing in Chandigarh.
12. Anyways that day also passed and on our last day 17th Apr’22 again I begged to send cars from our drop at Delhi. However, I had already conveyed our plan 1 day before to our On-Tour personal that we have to leave Chandigarh at 8 AM at any cost and asked to send 2 Innova cars as per our compromised deal. But, he sent again 1 Ertiga and 1 Desire at 11:30 AM. So, this was the 7th surprise from Yatra.Com.
13. Anyways, we compromised again and started our journey to home. But again one of our driver stopped one of our car at Mannat Dhaba by saying he is not paid hence he will not go further until he gets his full payment. Then again we struggled with lots of calls to tour & travels agent and our On-Tour agent and sort it out this matter. So, this was the 8th surprise from Yatra. Com

My Verdict about Yatra.Com :
1. Truly unprofessional, casual and adamant staff.
2. Expert in false commitments and lying at almost every step. Infact they will easily backoff with their words by giving everything in written.
3. Sales people (Summit Gujjar and Akshita Borkar) will never pick your call post payment and completely fraud.
4. Operations team (Sukanto Mukherjee and Kapil Sabharwal) biggest liar and fraud.
5. On-Tour Coordinator (Sahil Rana) also in same bucket. He has no awareness about people vacations, itineraries and tour details. NO coordination at all.
6. The biggest nightmare, Yatra.Com has no single number to call back for their customers. They people can call you anytime but you have no number to call back them except one single Email-ID. So, whole time you will pass your precious time to write emails to them. And whenever Yatra staff will call you they will expect your answers almost immediately.
7. During vacation, your half of time will go in coordination only. As post payment they will leave you on-ground to play alone. Now, you have to coordinate and arrange everything. They will just take your hard earned money and will make you pee. And will make sure that you begged everything from them and hence I used begged word multiple times in my feedback writing.

My Final words to Yatra.Com People : I mentioned 5 names in my verdict above i.e.; Summit Gujjar, Akshita Borkar, Sukanto Mukherjee, Kapil Sabharwal and Sahil Rana. Since, I cannot do anything to these people as there is no door to catch them but GOD is looking everything. As you did worst with me and my family, you will also get the reward from him one day with your family. This is my curse to you all 5 persons that you will never get success in your life and entire life will spend as nomadic. Soon you all 5 will lose your jobs and GOD will make you beggar very soon.

Dear Sir/Madam
Yatra.com tricked in paying double the ticket amount from Tirupathi to Hyderabad
Date of booking 25 Feb 2022
Date of journey 13 may 2022
Name Rayana Hari Krishna
Ph [protected]
Pnr OCNJQJ

1. Flight details I booked with double amount SG3752 6.40 pm 13 may 2022
For 7 passengers
2 in Yatra app I searched flight with 2500 ticket price . Same was price in ibibo.
3 when entered credit card details it popped up message that price got updated to 5500 per ticket price
4. I cancelled and researched in Yatra app and saw price is increased to 5500.
5. So panicky I booked with high price for 7 passengers
6. Later I checked on ibibo and found ticket price is 2500 for same flight I booked.
7. Only on Yatra mobile app it was showing high price of 5500
8. I tried to contact Yatra via mobile chat and placed the issue but no response.
9 Sir I request to see in matter. I want full refund Of 40789 rs . Total amount or charge only for 2500 and refund extra amount . For 2500 ticket, total amt of approx 27000 was coming.
10. Please look in matter so that if required I can book fresh ticket with low price.
11.

I have done booking for hotel room through yatra.com app..my money got deducted from my account but I haven't received any confirmation message or mail on my mobile and also no booking history on Yatra.com app.. Help me with the booking or give refund immediately. I am requesting yatra. Com to resolve this issue and improve your customer services

Please urban my account

I tried booking ticket from Bangalore to Kollam, INR.1689 got debited but ticket not received. And there's no proper customer support from yatra.what sort of international service are you providing. Atleast confirm whether the ticket is confirmed or not so that I can make another booking. Worst service, i suggest no one to yatra.

My mail id is [protected]@gmail.com

REFUND MY MONEY ASAP

Hi, I was supposed to get a refund. They asked me for the bank details and everything. After that there was no repsonse. I have send then 12 -15 emails after their final response. YA:26762308.

They Sent an email on Dec 14, asking for the bank details for NEFT. After that it feels like everyone from yatra customer care has resigned, Zilch no response.