Book My Yatra — travel ticket booking

Website:

www.yatra.com

1-3-18 morning i am checking flight details and cost from hyderabad to toronto from my laptop. All of sudden i got a call from yatra.com saying your searching for that will help to get best fair. I gave my details about my travel plan in the evening i approached via customer care chat service to book ticket and also asked few concerns about my booking. At that time customer care service said will hold ticket once you get clarity from concern airlines call to us will make a booking and let the details of payment etc. Next day morning i called regarding the same and through the of discussions i made payment of my travel. After i made travel booking i saw in final pdf file that no travel insurance. Customer care person was not said about the fair with or without travel insurance. I assumed the procedure of online website book there default fair will show with including travel insurance.

The moment i contacted customer care they saying offline procedure and the online procedure is different. How come this will know customer unless and until the customer care person given clarity about fair with and without including travel insurance.

I said during booking clearly that if something wrong your company is responsible for that, to the response said will take care everything.

Company giving false information and cheating for money. Kindly do the justice for my problem.