Book My Yatra — without resolving my complaint, my complaint was closed as resolved

Address:	629001
Website:	book my yatra

I have sent so many mails to Book my yatra. But they ask me to send my email id and reference number.
Just asking again and again, and they close the complaint.
In the beginning itself, i have given my booking reference number from my e mail id.
Since there website was not working, i asked for their contact number by mail so many times. But there were no response.
now they are telling that they can not refund my money saying that my complaint was late, ie. after their cancellation time.
They know that my mail time well prior to the cancellation time.
Purposely they cheated me not to refund my cancelled ticket money