Bookmypacket — refund

I already complained, one of the parcel was came wrongly, i asked bookmypacket people how to return that, they replied that, you can request return were it is booked, but i request bookmypacket to, i don't know where it is booked, pls share the tracking details where it was booked, still they not replied, how you support to the consumer? Really it was cheating to the consumers, if you really help the consumer, then share information which i want, the parcel way bill number[protected] and order id wwi-mar - 164