BPCL — Wrong Fuel Filled Request for Compensation

Address: B 902 Olive orchard , Chaudhary park , kala khadak road , walad

Incident Summary: Wrong Fuel Filled – Request for Compensation
Date of Incident: 28th July, approx. 8:00 PM
Location: Shree Murari Petroleum, Wakad, Pune – 411057
Case Number: 09535417
Owner: Mr. Sanjay Patil – [protected]
Manager: Mr. Pavan Jadhav – [protected]
BPCL Executive Contact: [protected]

Timeline of Events
28th July – Approx. 8:00 PM
I visited the Bharat Petroleum outlet to refuel my diesel RItz car. However, the attendant mistakenly filled petrol instead of diesel. The payment was made via UPI (Google Pay).
Immediately after refuelling, the car was taken to the PUC certification kiosk at the same petrol pump. The car failed to start and had to be push-started in gear.
Due to the late hour (past 9 PM) and no garage availability, the car was parked nearby overnight.
29th July
The car was taken to a garage with assistance (push-start). Upon inspection, the mechanic diagnosed insufficient compression in the engine cylinders, preventing the car from starting.
Remark: The engine required a complete rebuild.
A rough estimate was provided (attached), and a job card was issued. However, due to the garage’s request for advance payment, I asked for time to arrange funds.
9th August
Funds were arranged, and I gave approval to proceed with the repairs.
10th August
It was confirmed that petrol had been filled in the diesel tank, leading to near engine seizure.
13th August
I visited the petrol pump to lodge a complaint and request CCTV footage.
The staff informed me that footage older than 10 days was unavailable. The CCTV vendor was expected to visit and retrieve backup footage. I was told I would be contacted when the vendor arrived.
Following Days
I visited the outlet multiple times for updates but was met with hostility. I was told not to come repeatedly and to wait for their call.
22nd August
I registered a formal complaint with BPCL helpline (Case No.[protected].
23rd August
Received a call from +91 [protected] (claimed to be the outlet owner). I explained the situation and shared documents via WhatsApp, including the UPI receipt and garage job card. No follow-up was received.
28th August
Raised a new complaint via X (formerly Twitter).
Received a call from +91 [protected]. I repeated the details and shared all relevant information again.
30th August
Received a call from +91 [protected] (BPCL executive).
A conference call was arranged between me, the BPCL executive, and the outlet owner.
The owner denied responsibility and accused me of taking the car elsewhere.
I immediately shared the full garage bill with both the executive and the owner.
Later that evening, garage staff informed me that some people visited for verification but left due to the late hour. They were asked to return the next day, but no one came.
2nd September
I visited the garage again and tried contacting Mr. Sanjay Patil/Dinesh Patel (owner) – no response.
I called Mr. Pavan Jadhav (manager), who was unaware of any visit to the garage.

4th September – Final Visit to the Petrol Pump
I visited the petrol pump again and waited for over 30 minutes before the owner, Mr. Dinesh Patel, arrived.
He denied any responsibility and claimed that diesel was filled, not petrol.
He also falsely stated that the garage had informed him the work was pending and not due to wrong fuel.
To clarify, I called the garage owner, who spoke directly to Mr. Patel and confirmed that:
• The engine had seized due to petrol being filled in the diesel tank.
• All necessary information had already been shared with BPCL representatives.
• The garage has complete CCTV footage showing when the car arrived, what work was done, and who visited the garage.
• The BPCL outlet owner had even asked one of the BPCL executives to negotiate and reduce the garage bill, which was highly inappropriate.
Despite multiple requests and clear evidence, the BPCL outlet owner refused to offer any help or compensation.

Request for Resolution
Despite multiple follow-ups and submission of all supporting documents (UPI payment proof, garage job card, repair estimate, and garage CCTV confirmation), there has been no meaningful response or resolution from the outlet or BPCL.
I respectfully request:
• A full reimbursement of the repair costs incurred due to the wrong fuel being filled.
• A formal investigation into the incident and staff accountability.
• Assurance that such negligence will not be repeated.

FYI -This is my taxi car and I could not work due to this issue since 28th July, have attached the evidence as needed.