BPL Mobile / Loop Mobile — trying to cheat me with fake products and pathetic service

Address: Hyderabad, Andhra Pradesh, 500089

I’s placed a complaint to bpl customer service about a leaking fridge door on 11th dec, 2019. Ty sent a technician named raju who did nothing but said all is fixed and took service charges and left saying he will whatsapp the receipt which he never did. However, t problem stayed so wn i called bpl customer care again, ty sent the same guy with a replacemnt heater for which ty charged me (Fine since it is out of warranty). The new part never fixed the leaking fridge. I was never given the bill too by t technician. N wn i tried calling their technician, he kept saying that he’l visit and never turned up for 4 days and i kepy
Calling him everyday. Called bpl and they r so horrible with their scripted answers. Spoke to tr floor manager “parmesh” on 10th of jan 2020 and he assured me that he will send the technician in 24 hpurs. I kept calling them every day and nothing has been resolved yet. Such sad customer care and all ty talk is script like robots. Parmesh promised a refund if no technician visits me by 15th. Plz help me get a refund. I swear never to buy another bpl product.
Was this information helpful?
No (0)
Yes (0)
Jan 17, 2020
Updated by Praphullak
Bpl fridge not mobile
Jan 17, 2020
Updated by Praphullak
Complaint # r191211hyd20392 unfortunate that ty r careless not to even make a note of calls and all that is spoken. Wverytime i call, i end up stuck wid a new associate who talks pure dumb and refuse to connect t call to floor supervisors. Ridiculous
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Loop Mobile
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    536
    Pending
    0
    Resolved
    197
    Loop Mobile Phone
    +91 22 2844 0800
    Loop Mobile Address
    B Wing, 4th Floor, Eureka Towers, Mindspace, New Link Road, Chincholi Bunder, Malad (W), Mumbai, Maharashtra, India - 400064
    View all Loop Mobile contact information