| Address: | Faridabad, Haryana, 121009 | | Website: | www.bptp.com |
An excess amount of rs 1.95 lacs was laying in my bptp account (customer i'd 148235) for last two years but bptp people never told me.in december 2015 when i visited bptp office gurgaon and took my account statement then i came to know about this excess amount in my account.
On 28th december 2015 i wrote a mail to bptp customer care for refund of excess amount of rs 1.95 lacs, they acknowledged my request and said it is in process of refund but after one month when i called customer care they told me the money will be refunded within 3 to 4 months of my first request for refund.
I called them after four month in april 2016 and also wrote mails for reminding them for refund but they told it will take one more month but the result was nil.
I call them every month about the status of refund but every time they tell me it is in process. mean time they adjusted approx rs 39 thousand against maintenance charges on my request. it is now 8 months since my first request of refund bptp never bother to refund my excess amount of rs 1.55 lacs and showing their negligence for the same. i request you to resolve my complaint and expose bptp for their negligent and irresponsible behaviour.
Meena singh
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