Brihanmumbai Electricity Supply & Transport Undertaking [Best] — staff not working

Address:

400008

Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no body took up the phone and i tried again it was busy for 2 hrs constantly i don't know whom he was serving for continues 2 hrs... Hats of to digital india! Government employes using wire phone...
[protected] this was the helpline number.. And the irony is it was 3 am in the night