Brihanmumbai Electricity Supply & Transport Undertaking [Best] — unethical behaviour

Please update the status of the below complaint

Bus no 357 route shivaji nagar to bombay central time 14:02 pm, bus ticket collectors refuse to take rs 500 notes (New currency) and give tickets. When i asked for reason he told that there are duplicate and fake currency of rs 500 in the market. He also told that it is there normal practice of refusing / not accepting rs 500 new currency notes from public. I was travelling with my family hence could not do anything at that time i asked his batch number but he denied to give.
Refer the ticket number [protected] dated 01.01.2018.
Pl. Help and compensate for such unethical behavior done by the public transport (Best) staff member.

Your complaint was investigated by concerned Depot Manager and it was observed that the conductor working on Bus Route 357 as already deposited Rs.500/- notes in currency on the said date in his earnings. However, the concerned Bus Conductor have been instructed to accept Rs. 500/- note from the passengers after verification and to be behave courteously with passengers.

Inconvenience caused to you is deeply regretted.

Yours faithfully.

Traffic Manager
(Planning & Control)