Britania — Insect Found Inside Britannia Jim Jam Packet Urgent Consumer Complaint

Dear Consumer Care Team,

I am writing to bring to your urgent attention a very concerning issue I faced with one of your products — Britannia Jim Jam biscuits.

On [insert date], my mother was eating a biscuit from a Jim Jam packet purchased from [mention shop name and location or online platform]. To our shock, we discovered an insect inside the biscuit, and unfortunately, she had already consumed one piece before noticing it.

This has caused immense distress and raises serious concerns about the quality and hygiene standards of your manufacturing and packaging process.

Here are the product details:

Product: Britannia Jim Jam

Batch No: A09259F

Mfg Date: 13/09/25

Expiry Date: 12/03/26

Place of Purchase: Creek Row Kolkata

I am attaching photographs of the contaminated biscuit and packet for your reference.

I request you to:

Investigate this issue immediately,

Provide an official explanation and recall details (if applicable), and

Compensate appropriately for the mental distress and potential health risk caused.

Please acknowledge receipt of this email and let me know the next steps. I hope Britannia will take this matter seriously to maintain consumer trust.

Thank you for your attention.

Warm regards,
Shreyam Dey