[Resolved]  British Airways — Delay and damage of baggage case reference 11229079

Address:

Bangalore, Karnataka

I feel embarrassed to write this but this is how my experience with British Airways has been. I flew to US from Hyderabad last year July and my baggage was delayed for 3 days and when i received the baggage it was damaged. I have been interacting with the Customer service which is only available via reply option (via mail) on the site. Its been ages that I have submitted the claim documents in original; couriered and received by the team at the address British Airways Customer Relations (S506) PO Box 5619, Sudbury, Suffolk, CO10 2PG. After which the customer relations team have sent me a mail (delayed by more than 10 days for each response - pathetic service) to share my details. I have shared the same with them 4-5 times but still the same mail trail is the response. Are the customer reps fools that they do not understand what i am writing and respond back asking please share the details over and over again. This is the worst experience i have ever had and looking at the customer service of one of the top airlines in the globe looks like they are not apt to be an international carrier.