British Airways Complaints & Reviews

I booked 2 two way tickets from Hyderabad to Montreal(Canada) via London(HEATHROW) for 4, 91, 368 rupees with booking id:NN2F1DUBN8BZ6V288313, ETICKET numbers:125-[protected] and 125-[protected], PNR number is NDNMYM through MakeMyTrip. The onward journey is on 9th July 2022, and the return journey is on 12th Jan 2023. The return journey flight is delayed by more than 24 hours we were told that we will get full refund as per the British airways policy. So we went ahead and cancelled the flight on 7th Jan 2023.The refund is processed on 18th February and the refund amount issued is ₹48554. We lost lot of money because of wrong guidance.

Flight delay of more than 2 hours on British Airways flight number BA 0833 from Dublin- London Heathrow and BA0119 from London to Bangalore on 10th December with PNR: KQBAUN resulted in missing of connecting flight. I understand that sometimes delays are unavoidable, however, the length of the delay was unacceptable and I believe that I am entitled for a free reschedule of my return flight as it was the Airlines that caused my appointment cancellation because of which I missed my Passport renewal appointment in Indore and now have to return early as my passport is expiring early next year.

Dear sir/madam,
I applied for a job at British Airways, after a few days i received an offer letter from British Airways via email regarding terms and conditions for the job. They asked for my documents for verification which i did, then the executives told me to apply for an aviation aerodrome clearence certificate followed by complete body medical checkup. I did apply for aviation aerodrome clearance certificate from a website they asked (which is euasa.in) and also applied for medical checkup. In my offer letter joining date was also mentioned which would be before 25th September 2022 amd the date of medical examination was mentioned as 06 September 2022, but so far i haven't received any email or letter regarding medical checkup and the WhatsApp chat of the executives is also not responding to my messages and calls. I am not even sure regarding the authenticity of the acknowledgment letter i received.i have already paid about Rs 9800 for the job requirements, kindly help in any way possible.

My account has been debited three times and it's a fraud. i am attaching the details. I booked the ticket and paid INR 198, 069.00 on 05/09/22 by british airways. today the money is again deducted A. 67374.00 B. 53549.00 C. 67374.00 by British A125

I had booked a British airways flight on 14th of March and it costed about INR 1, 15, 568. Today, 21st March, another amount of INR 57, 784 was deducted under the narration MPS_MCDMDU_BRITISH_5699_3/15/2. I did not initiate this payment. I haven't saved my card details on the british airways site. I want to understand how was this payment approved and want a refund asap

Good evening sir / Madam,

I'm k Sailaja from Telangana having my numbers - [protected] and (mail id - [protected]@gmail.com). I'm searching for job and I posted my profile in shine. com After that I got a call from the mobile number [protected] named as Ramanuj Sinha, saying that he is the representative of British Airways from Delhi, claiming that my resume was shortlisted from mentioned email i.e, britishairways British...

Almost lost my flight from turkey cause the team on the group it’s not trained according to new regulations to get back to UK. they didn’t had a clue that anybody with settled or pre settled status only needs the document the they use to register to get in back to the country. And it’s a shame that when asked to see the regulations they just said “no! I don’t need to read anything you can’t fly back” after 30min they ended calling somebody that told them the regulations. I ask my self how many people will pass thru the same and how many lost their flights because you don’t train your staff. awful customer service and support.
PS: this all happened on turkey airport, and also Their English level is very low for someday that work on an international airport.

They could board me from Swiss to India, but from India to Swiss they did not let me board, because I was going via London. On top of it, they told me I don't have documents to travel. If I don't have documents to travel, how Lufthansa could take me.

I had booked a British airways flight on 14th of august and it costed about 72, 031.00 Rs. Today, 17th Aug another amount of 64, 630.00 Rs was deducted under the narration MCTF[protected]XXXXXX4220 BRITISH A125 and 5, 242.00 Rs under the narration MCTF[protected]XXXXXX4220 BRITISH A125. I did not initiate this payment. I haven't saved my card details on the british airways site. I want to understand how was this payment approved and want...

Don't book with british airways i booked a ticket through british airways for my upcoming trip on 18th march'2020. Now, due to corona virus outbreak, government direction and company direction i have to cancel it. I am trying to contact them by all modes. Through website if you try to cancel it is directing to a number. Whenever calling the number it's getting automatocally dropped after sometime. I tried at least 50 times. If i contact through twitter/ facebook they are saying someone will call. That call never came. If i email a auto generated response is coming saying they will contact. But noone contacted yet. They are just not co operating with customer to cancel/ reschedule

British airways is by far the worst in customer service and is doing nothing to help those customers impacted by the corona virus. They refuse to offer flight changes to anybody without charging $300 in service fees to change the flight. I am traveling with elderly parents not in the best of health and a small child and the rest of my trip has been cancelled due to this outbreak. They do not care about their clients. Only their bottom line. They are offering $0 change fees currently to keep sales up because of drops caused by the outbreak but do not care about those who already paid who are traveling within that same time period. Their company is a joke and do not care and i encourage everyone to seek flights on any other airline than british airways.

Ba flight to london was cancelled and resulted almost after 2 days... I lost two days of my business hours resulting in several collateral damages.. Having cribbed ba, they accepted to pay a compensation of 600 pounds. But until now i have not received this compensation.. Umpteen number of reminders sent through their link had absolutely no response... Neither can we contact over phone since claim related topics are not answered. Please let me know if some one has any hint as to where i can complain about this, other than ba

Myself along with my wife traveled to India on 20th march 2019 by BA 35 of British Airways. .Both are senior citizens. we had requested for wheel chair assistance for my wife who can walk with much difficulties because of her knee pain. they asked us to wait at the lounge and took my wife to the Gate 63 by battery car (THN 39227) just 40 minute before the departure. As an attendant to her as she was in a position to have my assistant to get in and out from the vehicle, I requested to take me also with her. The driver refused to take me with her. I was asked to reach the Gate at m own. As it was the first experience and due to my old age i got immense mental stress and with in short period with so many inquiries i could reach the flight. Even after my seating in the flight my wife did not grt into the flight and again tension mounted on me. i reported to the flight attendant . Just closing the door my wife entered the flight with much sweating and tiredness and seated in her seat. she could not breath and speak. Then I came to know from her that she was dropped near a lift and the driver asked to reach the flight at her own. She did not know the way to reach the flight and stranded and fortunately some other passengers after seeing her boarding pass helped to get into a lift and reach the flight . This made her to suffer unwanted stress with sweating and also caused severe knee pain because she had to rush the flight as the departure time left was only hardly 10 minutes.
I raised complaint with BA and they apologized and offered 30.00 pounds for which iI requested them to revisit their decision as the suffering of both o[censored]s was huge and not warranted and highly unexpected of a reputed Airlines such as British Airways.
As no response from them, I lodge this complaint.

Hi,
I am reaching out today to apprise british airways about the unsatisfactory service i have received on a recent itinerary with booking reference m2h3nn. My primary complaint is about the airport staff lying to me about my booking and also about british airways not keeping me abreast of the subsequent developments about my booking.

May 13, 2019:
When i reached jfk on may 13, 2019, all my document were verified on the check-in counter and i was given the go-ahead to board the flight. However, after completing my security checks and british airwaysggage check-in, when i was about to board the flight, one of the airport staff for british airways informed me that i am ineligible to board the flight as my visa had expired a month ago. Although i was had all the necessary documents to be in the us, including my work-permit, i was not allowed to board the flight and was never before the flight informed that i need a visa/transit permit for even an hour-long layover at hwr.

Post this incident, i touched-british airwaysse with the immediate british airways airline staff about the next steps and asked what happens to my return flight, which is in business class. I was told by multiple staff members, and i quote, "we have not touched your return flight whatsoever. Your return flight is still valid and confirmed for august 7, 2019". Furthermore, i asked for a refund for my flight from jfk-del due to paucity of communication but was denied the aforementioned. Moreover, i condoned the brusque attitude and responses from the airport staff on the account that i was told that i still had a valid return flight.

June 14, 2019:
When i reached to british airways customer service on this date to request information about my booking, i was told my agents raghu and sarab at the indian customer helpline that my booking has been cancelled due to "no show" for the jfk-del flight on may 13, 2019 even though i had completed all the mandatory check-ins and was at the gate to board the flight. It is also noteworthy that despite being a business class customer, i was never intimated via email or call that my entire booking has been cancelled. On top of that, the website and the mobile application displayed that the status of the booking for del-jfk on august 7, 2019 was still "confirmed". It is an incontrovertible fact it was my cognizance that spared me some last-minute embritish airwaysrrassment and stress at the airport on my actual travel date.

So far i have not received any satisfactory responses from british airways staff and would like to request one asap.
Moreover, on the account that british airways staff lied to me repeatedly and british airways has kept me in the dark the whole time to gain extra money, i would like british airways to issue a refund for my booking and if that does not happen then my only hope would to escalate this case to the ministry of civil aviation /dgca.

Ba case reference 17427516
My son, an international student studying engineering in the united states had booked a premium economy ticket from new delhi to los angeles on 7th january. His connecting flight number ba283 from lhr to lax got canceled on 7th january 2018 for unknown reasons. He had to face a lot of physical discomforts & mental trauma.

1. While boarding the flight to london from delhi (Ba 142), he was not informed that the connecting flight lhr to lax (Ba 283) was canceled.
2. Only after landing in london he downloaded an email informing him of the cancellation, asking him to go to ba site to accept a flight to new york and then to lax. He did not accept as that time there was a severe weather storm in new york and all flights were canceled. It was all over the news; the ba staff only offered the first option, which the computing system provides without a regard to the actual ground reality.
3. He was asked to stand in the queue at the ticketing counter for over 2 hours for the next connecting flight. After some time an announcement was made to leave the queue and collect the luggage from baggage claim. He was asked to leave his place, collect the bags and collect his visa from the immigration department.
4. After waiting in the long immigration queue he was told that they couldn’t issue the visa till he has a confirmed ticket.
5. He had to go back to the ticketing counter and after nearly 2 hours of standing in the queue, repeatedly explaining to the staff that he does not wish to be stuck in new york & was offered a direct flight to los angeles to fly out on the 9th of january. He explained ba that he will be eligible for a transit visa for 24 hours but in spite of that, they asked him to apply for the immigration for a short terms 2-day visa.
6. As he reached the immigration counter for the second time, after a long wait the officer in charge informed him that he could only get a 24-hour transit visa. He was told to go back to ticketing and get another ticket issued. He was surprised as to why the british airways staff is not aware of the transit visa rules.
7. He stood in the long queue of the ticketing counter for the third time for over an hour to get the ticket changed. Now the staff offered him even a more ridiculous alternative to fly to baltimore, take a one hour bus to washington dc and then fly to lax from there. He did not understand why the staff was insisting to travel to the east coast which was severely affected by the storm and causing all flight delays while there was absolutely no weather-related problem in his final destination to la. He spent almost 8 hours in this ordeal.
8. There was no food /drinks offered by the british airways staff during this period except for a protein bar. He was sick due to nausea and acidity caused by no food, drinks and standing for hours in one queue after another after having reached london on an overnight long flight from delhi.
9. Finally, after multiple pleadings, arguments, and an emotional breakdown the staff took pity on his condition and booked him a direct flight to lax via american airlines on 8th jan. If this were offered at first go he would not have suffered. He was offered hotel accommodation in a nearby hotel with food vouchers. Too little too late. He was a mess by now.
2. He suffers from a cartilage deformity of the head-neck junction. For such reason, his original route he had booked a ba premium economy seat as it provides a wider seat with greater recline, lumbar support, headrest and footrest and extra legroom to stretch out. He had also prepaid additional money to ba to block a comfortable seat on his original route. However, at lhr he was put on an american airline, flight number 109 and downgraded to the economy section. At the check in the aa, staff told him that he could only carry 23 kg one bag as per their rule while he was originally allowed to carry 2 bags of 23 kg each from new delhi –lhr – lax. He had to once again plead, beg and negotiate the staff to allow me to carry both his bags. Finally, they agreed as they could see i was in a bad shape. Throughout my 12 hours journey, he was in a lot of discomfort & pain. (As a proof of my condition he shared the medical records from december 2017). However owing to the stress and the discomfort of flying in economy (Middle seat) his situation had gotten worse, had aggravated his pain.

3. He was to start attending classes w. E. F from 8th january and due to the dispruption of his flights and the physical /emotional stress he missed vital classes for 2 days.
Till now british airways has not responded to any of the grievances.

Dear sir/madam,

I am an indian citizen and i had booked a flight for two o[censored]s on british airways.com for a return trip from amsterdam to bangalore via uk to mumbai. (Ticket details attached)
Once i booked the ticket i had made a point that i called the british airways customer care (+[protected] ‎on wednesday, ‎august ‎2, ‎2017, around ‏‎12:25:12 pm and spoke to the personal and the conversation i could remember of (Mentioned at the end)
When we reached the amsterdam airport, we were denied boarding. I was very sure that the ba personal at the airport might have some confusion regarding their regulations as i was very sure that i'd be allowed after the conversation what i had earlier with the ba helpline.

There were lots of confirmations made within the team at the airport, i explained to them that i already had spoken with ba helpline and that should be clear. I requested them to call the immigration office and immigration office personal said we cannot board the flight as we have a schengen c visa and not d category visa. (These terminologies were new for us)

We were really blank at that point of time, not knowing what to do. I requested ba if they can change our flight but no. All the flights travel via uk and we cannot take any of them. They suggested us to take emirates flight for the night, i asked if they can transfer the booking, but no again. They cannot do it. The emirates flight costed us 1.3 lac for two o[censored]s.

We were clueless there standing for an hour, they gave me the number to directly contact the ba but i cannot make a call as i did not have the sim card nor i can book the next flight as i really had no money in my account since that was the last day of vacation. No hotel booking to stay overnight.

It made no point standing at the airport and starring at the counters but also did not have money to travel back to the hotel (As that was the last day for ov chipkart). We somehow managed to call my brother and sister to arrange some money for us so that we can go back and think of what can be done.

We stayed near the train station for almost two hours and waiting for a message that money was deposited. But this experience made us forget all the good days we had. The last day ruined our vacation when we were really tired and wanted to go home.

We finally took next day’s flight back to india.

It took me a day to come back and loads of frustration to write this email. I'm sorry.
The time mentioned in the email might not be the exact time, please be advised to check the call logs of ba helpline and get the details on incoming call from '+91 [protected]' for that day or even the recorded call when you say that the call might be recorded to improve the services.
I request british airways to refund our ticket prices and hotel stay prices (Bill attached 48522.00 + 5156.74) asap as i have to pay back the credit i had taken for my new tickets. If not please do let me know if i have to get this sorted with a legal procedure.

Conversation:
Cust care: hi, you have called to british airways support helpline and you are talking to xxxxx. How may i help you?
Me: hey, this is ruqsar. I was looking for an information on ticket that i have booked from amsterdam to bangalore via uk, i went through the information online but was little confused to conclude if we need a transit visa for uk?

Cust care: alright, let me help you on that. Could you please provide me your flight details?
Me: okay, so i had booked it from ibibo, i also had called to ibibo.com asking for the same information but they redirected me to your airlines customer care, anyway the pnr is smcmw6.

Cust care: sure, just a moment while i pull your ticket details.
Me: sure,

Cust care: yes, i see that you are travelling via uk, let me quickly pull out the details for you. But before that could you please tell me if you already have schengen visa?
Me: i have applied for one, should be coming to me shortly.

Cust care: okay, i looking for the information for you, meanwhile i will put your call on hold.
(Silence for almost 3 minutes)

Cust care: thank you for waiting, okay so you might not be requiring the visa as you are not staying there and it would just be transition from uk and you have a schengen visa and if you would have travelled in one of the 27 countries included in the schengen visa.
Me: are you sure? Because when i read online, i got mixed information and that is the reason i'm calling you.

Cust care: yes, what i read is telling me that, let me also confirm once more
Me: sure,

Cust care: okay, you do not need one. You are good to transit if you have a valid schengen visa.
Me: that's great, thank you very much. That was reliving to hear that i do not need one. Can you please send out an email to me mentioning the same? As this is the first time i would travelling outside of india.

Cust care: i'm sorry ma'am but i won't be able to do that, but let me just show you where i got the information from
Me: okay,

Cust care: can you please type https://www.gov.uk/check-uk-visa in your browser
Me: right, did that.
Me: oh, this one, i was here already but was skeptical. Anyway, i'm on that page.

Cust care: great, now can you select which country you would be travelling from? (He asked me to select relevant details from the options given and finally there were points which said "you are exempted if:" and made me read two points from that which said:
1) a schengen approved destination scheme (Ads) group tourism visa where the holder is travelling to the schengen country that issued the visa
2) a flight ticket from the schengen area, if you can prove that you entered the schengen area in the previous 30 days on the basis of a valid schengen ads visa
Me: (After reading) okay, i had read this but i was still not convinced. How bad that i had all the information in front of me already but did not realize. Thank you very much for this.

Cust care: not a problem at all. Wish you a happy flight with british airways.
Me: thank you, but i really need some sort of confirmation when they ask me in uk or amsterdam.

Cust care: i'm sorry that i cannot send an email to you, i doubt if they would ask you if you have a schengen visa, but as an alternative you can take this print out of the exemption list and show the highlighted items to the airport personal and they should be good with it.
Me: sure, i'd do that. This helped a lot. Thank you.
Cust care: anytime. Anything else i could help you with?

Me: how about the immigration and the luggage?
Cust care: once your luggage is checked-in in amsterdam, you'd directly get it in mumbai.
(Few more doubts around that and call was concluded)

Some goods where sent to me by the name candy tsui through the british airways parcel service, on this day 30th of may 2017. And she gave me the number to call +[protected]. So i give a call to that number to confirm if the goods has arrived nigeria, so the good news is that this number i called told me that the goods has arrived the country but it's in abuja. So i asked the man, that how can i get my in lagos.
So in his reply he told that i will need to pay a sum of 10500 naira to fly the goods to lagos from abuja
The details of the goods are as follows:
(1). The referral number...[protected]
(2). The parcel code...13905
(3). Sender name... Candy tsui
(4). Senders address...159, high road manchester uk
The receivers name... Makinde keji
(5). Receivers number...[protected]
(6). Receivers address...33, olafimihan street, papa ashafa, agege, lagos

I got an provisional offer letter from [protected]@englandmail.com
Please let me know is this genuine or not.

Attention: rahul praddeep sajeena,

We are glad to announce to you that, you qualify for designated job. We have decided to invite you as one of the employee to start work possibly with designation as: ground staff.

With respect to the expected time line british airways inc has mandated...

In Baggage Claim area it was found one of my suitcases was damaged during flight from LHR to BOM. It was brought to the notice of BA representative Ms. Vibisha at the BA counter opposite Belt # 10, she refused to entertain the complaint and asked me to go to BA website. There is no provision for complaints on their website. Hence I am making a complaint through your good offices.

Hi

I am writing in regards to a British airways and clear trip cheating matter. My parents bought British airways tickets from Delhi to toronto as I am pregnant and they wanted to be here to support me. Just before their travel date my grandmother had major heart attack so my father had to stay back and cancel the ticket. British airways promised to refund all taxes on the phone twice and now they are giving him a major run around. They are now refusing to refund anything even though they committed to doing so on the phone. We have the name of the customer service person who said refund will be made. Now we keep sending emails and keep calling but nobody is willing to help. It's a big amount and my dad is a retired person. We can provide medical reports for my grandma to prove the reason for cancellation. We feel we have been cheated by both clear trip and British airways. Can you please help?

My husband (Piyush Pranay) and I, had a flight from Mumbai to Frankfurt via London on 11th of September 2015. On landing in Frankfurt on 11th evening, we found that my bag had went missing in London itself and had not arrived in Frankfurt. Due to this, our onward journey and bookings for Berlin stood cancelled as the bag contained all my clothes etc. critical for our journey. We arranged for cheap local stay (hostel) and bought some emergency clothing for next day. Finally, after about 24 hours delay our baggage arrived the next day in damaged condition (torn, with some internal items broken). There was absolutely no help from british airways on the frankfurt airport. They asked us to buy the necessary stuffs and said that the money spent will be reimbursed. We registered a complaint in british airways for the reimbursement(case reference is:[protected]. but they dont reply properly. For past two months they have replied hardly twice and that too with wrong case numbers or travel dates. We still havent got the reimbursement and from their mails it doesnt seem they plan to give it as well. This has created a lot of mental and financial torture for us.

I feel embarrassed to write this but this is how my experience with British Airways has been. I flew to US from Hyderabad last year July and my baggage was delayed for 3 days and when i received the baggage it was damaged. I have been interacting with the Customer service which is only available via reply option (via mail) on the site. Its been ages that I have submitted the claim documents in original; couriered and received by the team at the address British Airways Customer Relations (S506) PO Box 5619, Sudbury, Suffolk, CO10 2PG. After which the customer relations team have sent me a mail (delayed by more than 10 days for each response - pathetic service) to share my details. I have shared the same with them 4-5 times but still the same mail trail is the response. Are the customer reps fools that they do not understand what i am writing and respond back asking please share the details over and over again. This is the worst experience i have ever had and looking at the customer service of one of the top airlines in the globe looks like they are not apt to be an international carrier.

Please provide as much information as possible...I recently flew from Newark International Airport to Manchester via London Heathrow. The flight number was Aa/BA 6147 from Newark on 31st August 2013. I checked in at BA counter at Newark and confirmed my vegetarian meal was booked. It was booked. On flight when my meal came it was unpalatable,bland,just some boiled vegetables with a a tiny white sauce?cheese. The side salad had more salad leaves with few shreds of carrot and a melon fruit salad. I ate only the fruit salad and left the rest. My copassenger also did the same. I am a diabetic and luckily I had bought a sandwich at airport and ate that. 2) when coffee was served I asked for extra creamer and the air hostess bluntly said she does not have extra and will bring later.luckily my copassenger gave his as he was having black coffee.3) Before landing at Heathrow mini breakfast was given. Vegetarians got apple sauce and orange juice with a small roll. Others got croissant and something.Apple sauce was very. sweet and I tried a spoonful and the plastic spoon in the wrapping was broken which is dangerous. I have travelled by BA thrice before to Bombay and had no problems. I would value your advice whether in future I should ask for Asian vegetarian or Hindu vegetarian. And also mention about being a diabetic. I was very disappointed with the service this trip. I would value your comments and advice. Thanking you, Yours sincerely, Dr. Prabhavathi. S. Rajan

I had booked two tickets for a return flight to Europe on 28th March 2013 and paid Rs 1,39,984.
The booking reference was 8U3SMZ.
Due to a change of plans I applied for a cancellation on 4th April 2013.
On 10th April I got a refund of Rs 63,842 into my credit card account. On checking with them I was told that this is the amount of refund for ONE ticket, after deducting the cancellation amount. I have been asking them that why only one ticket, they insisted that they have processed both the tickets.
I have been in constant touch with British Air for the past one month and I keep getting the same answer that we are in touch with our London office and they have not responded.
I have even asked them to give me a transaction reference for the second refund so that I can ask my credit card company to try and track it, but even that is not being given.
This situation has led to financial difficulty as I have had to pay the amount to my credit card company, who have billed me an excess of Rs 76,142.

It has been a pain with BA after my first ever US trip ended in a disaster at this point of time. Its been more than 2 months that i havent got my check in baggage which should be a responsibility with BA. I could easily blame Lufthansa or U.S Airways along with BA for not uniting my bag with me but i had six people travelling along with me who received their baggage through British airways (eventhough that was received a week later since they landed) then why would i blame anyother airways. I have spent the 2 months in calling customer care of BA and talking with them for nearly 30 minutes to 2 hours on a daily basis. The nightmare in calling them is that they do not have a toll free number and charge me 1:50 INR per minute. I would not mind that if I had received my bag or the money worth the materials inside the bag. Now when I say i need money worth inside the bag it’s the duty of the airline to pay me the money I have spent in reaching out to them and for the time I have wasted. But instead I have not even got the money worth the materials inside the bag.
Because this was my first trip to New York most of the purchases that I made were kept inside the check in bag along with some of the stuff that I had take from Bangalore(Details attached). Now BA expects me to keep the bills of all these items with me. I did explain to them that all the bills, including my hotel and expenditure bills and for the purchases that I made were inside the check in bag. The bag also included an official book of Yahoo! With details on my learning from New York and my passport xerox and ticket details.
Now that I had given details of all these stuff including the minutest thing inside that bag (a warranty of a hugo boss watch) BA could not search the bag since 2 months and 20 Days till now. (Reached Bangalore on 11th September 2012). And when I started the claim process after 21 days of losing the bag I expected to receive my compensation pretty soon, which never happened. I received a response to my claim after 3 weeks stating that your claim process has begun, WHAT!!!! I decided to stay calm as I was relieved someone responded. After another 3 weeks I get a response saying, as I did not provide them bills of the stuff inside the bag they will be able to pay me only half of the claim that I have provided. My actual loss was more than 2 lakhs Indian Rupees (if the bills of my hotel stay and food which was inside the bag was calculated). But I was fortunate that I had the hotel folks give me a copy of the same so that I could claim it in my office. But I expected BA to pay me the price of the materials inside the bag and the cost of the bag which came up to 65000 Indian Rupees (neglecting the importance of some of the emotional content inside the bag which should actually cost me more than a million in my mind). How would I get bills of stuff that I brought from the USA which is inside the bag itself along with materials. And how would I get bills of the materials that are gifted to me and are very old in its purchase date. And when BA has lost my bag, how do they expect me to search all the bills. My only options left are keep sending them emails or quotes of stuff that I am buying for the loss occurred and if I did not get any response… go ahead legally. :’(

Also the worst part is despite conveying a message to the BA customer service via email that I don’t need any money from them if I don’t get the complete claim or my bag, they have just pushed the half amount (peanuts) to my account. I am not going to touch a penny from it until justice is served.

Hi
I am currently living in Berlin, when I came to India by British airways, I did not any problem, but while taking the return flight to berlin, te officials at British airways counter stopped me and they told I will get not used trip money back, but it happened in may 2012 and its August now, they are not responding properly. I would suggest to not to use their service anymore. I lost 40000 rupees because of them.

Mangai

My complaint against BRITISH AIRWAYS -

Dear Sir,

I regret to inform you that your customer service representatives in India provide false information while making a reservation and also do not stick to what they commit.

On 3rd Oct 2011 I booked a multi-city ticket through your telephone representative (PNR No. 69WILL and PNR No.69WLQU) from Mumbai - Chicago (via London), New York - London and London-Mumbai. I was told that this bookings (along with fare and taxes) are valid for 72 hrs until 5.30 PM on 6th Oct 2011. I was also given commitment that fares will not change if I make the payment within this time period.

Then on 4th Oct 2011 I called and made a change to my itinerary for both the tickets - instead of Mumbai to Chicago, it was changed to London - New York and a revised fare of Rs. 72,574 was provided (verbal and written confirmation) by Achal (Agent ID[protected]. I was also told that this amount is to be paid by 6th Oct 5:30. Fare will be invalid after this date.

Then on 5th Oct 2011, I called to take NEFT details and make the payment. The customer representative said that now the total cost has increased to Rs. 76,000 (approx) and I will have to pay the new fare. She then transferred to Achal and then after arguing for 30 mins she said I never committed this fare and it can change. I feel extremely cheated. In spite of getting confirmation that the validity of the fare is 72 and there will be no changes in fare if the payment is being made during. In spite of being ready to make the payment as per your terms and conditions I am forced to pay a higher fare. Feel really cheated.

Please justify.

Regards,
Ankit

On July 19, 2011, we had booked a return flight for 5 members of our family,from Kolkata-Miami-Kolkata, onward journey October 1, 2011 and return on October 17, 2011, with British Airways, online booking service at Gurgaon over phone. Booking reference YGV3IX valid till July 23, 2011.

Today afternoon, BA agent in Gurgaon, Ms Bharti, split the booking into two to facilitate credit card booking. The new reference no.s given to us were YGV3IX for 3 passengers for Rs.1.83 lacs and ZMWH8S for 2 passengers for Rs. 1.18 lacs.
BA agent Anwar took our credit card details of HDFC bank along with our CVV numbers to issue the tickets.
However, at around 7.30 pm another BA agent called to say that they are not able to issue our tickets and that our booking was being cancelled with immediate effect. The reason given :they could not contact the credit card issueing bank!!
The experience has left me aghast. My booking valid till 23 July is gone. The agents have refused to hold the rates for us. On contacting HDFC we were told that BA had not contacted them and confirmed that both the cards had more than clear balance for the said transaction.
Now we are forced to look for other options in other airlines with escalated rates over the weekend.
Moreover, I fear for the misuse of my card as all details including cvv numbers were taken from us by agent anwar of BA.
Perhaps it is a blessing that our booking got cancelled, God knows what would have transpired had our ticket been booked on an airline who are not transparent or educated or sensitive to customer service.
By a copy of this mail, I seek redressal for the deep problem I have been put into by British Airways and their customer hostile policies.
I certainly intend to file for compensation for damages.

Sincerely yours,
Joyeeta Bose
Tower 2, Flat 3C, South City Garden, Kolkata - 53
(iamjoy.[protected]@gmail.com)
[protected]

My name is Lalit Khurana(M,26),resident of 3E-17 B.P., N.I.T. Faridabad, Harayana
As i got job on a cruise in America so thats why i was going to America to report their.
So i decide to go by British Airways.

My flight number is BA-142(Delhi-London) at 3 AM from I.G.I International Airport,
Delhi But because of bad wheather the flight got delayed by 11 Hrs. so the new timing was 12.30PM on 26th Flight Number BA-256,
this flight was also delayed by one & Half Hrs.

So they arranged hotel for Passengers after 5 AM, But they sent only half of the passengers to hotel, rest o[censored]s waiting outside airport for bus to hotel,
but bus havnt reached till 8.30. We all were waited for the bus for these Three & Half Hours in 4 Degree celcius without any sitting arrangement and without
any assistance From British Airways.

When we approached B.A. Authorities, their response is not good, they haven't arranged anything for us, we suffered in cold, early in the morning.
And they sent us inside the airport, inspite of sending us to the hotel b'coz they arranged the flight number BA-256 for us timing 12.30 PM on 26th dec,2010,
but it was also delayed by one & half hr, so new time is 2 PM.
it was 11 hrs delayed from my scheduled flight so my Company ask me not to board in this flight coz the cruise has left,
so i approached Mr. Hemant( Duty Mgr.) of that time for my luggage, He did'nt listen to me, and shouting and insulting me in front of all.
So the flight left at 2 PM but i Got my luggage around 4PM, again i was waited outside airport for 2 hrs without any assistance or help by anyone.

B.A. Authorities gave us mental agony,torture,insult and humiliation, treated us like really rude & bad manner which is not excepted and tolerated.

Its the worst experience of my life, So now m going to consumer court to complain this bad services of British Airways.
Lalit Khurana
[protected]
passport no. G0673938

I have travelled from London to hyderanad on 22nd Mar 2010 and arrived in Hyderabad on 23rd Mar 2010. I have checked 3 Bags and out of which 1 was damaged and another was delayed for 5 days and after I received the delayed bag it was also completely damaged. I have raised the regeistered the complained with the amount for shich I purchased those damaged bags in US. but I also mentioned them that I am not been able to find the same or similar bag in India at the same cost. But now they are not compensating me for the loss which I have taken for their negligence. more over they directed me to a vendor to select 2 bags of my choice and too my surprise I didn't find any known brand at that shop. Now I want the claim in Cash so that I can purchase Luggage of my choice and also the additional compensation to get match with the similar quality in India.