BSNL Broadband Chiplun — False plan speeds, Internet always down and no ETA for resolution time, Invalid usage data

Address:

Ratnagiri, Maharashtra

Name : Zahid Alware Address : Royal Colony, Gowalkot, Chiplun - 415605, Ratnagiri, Maharashtra India. Bsnl Phone # : [protected] Mobile : [protected] Broadband Plan : BBG Super Speed Combo 2845 VDSL Below are the problems we face. 1) Most of the time internet is down. 2) Internet is down for complete day. 3) Help phone numbers are not available. Either busy or not able to connect. 4) We get replies from bsnl employees like they wont give service. 5) Employees don't have fault rectification knowledge. 6) We get answers like internet is working for others so it must be fault at our side. for eg computer or router issue. But next day the internet starts working without any changes. 7) Dont get speed as per the norms. Being using a 16 mbps plan should be getting proper speed. But my mobile 3g works better than BSNL 16mbps plan 8) Speedtest.net shows 5 mbps surfing and 350Kbs upload speed which is not acceptable for a 16 mbps plan. 9) This is the costliest Internet option and very poor service. Being a government firm it should be the cheapest but its not like that. This is bcoz, we dont have any other broadband in our area. Else we would never choose BSNL. 10) We pay Rs 3400 per month for the plan and we get poor service for the same. In mumbai Rs 3400 would give us atleast 6 months with higher plan speeds. 11) We are fade up with their service and need some resolution for the above issues. The worst service ever seen. Hope will get some resolution after filing complaint here. Thanks, Zahid Alware.