BSNL — Broadband monthly fee

Address:

Nainital, Uttarakhand, 263139

Hello Everyone, My name is Mohammad Shariq and I'm using BSNL Broadband in my home and office from last 3 years. My telephone number was[protected] I faced a serious issue in the service. I was using a broadband plan whose cost was about Rs 1499 per month. 5 months ago, I faced an issue of connectivity (my broadband was not working at all and also I wasn't getting a dial tone in the telephone), then I made a complaint to the lineman, He came to my place and resolved it by doing something at the pole near our colony, again after 2 days, I faced the same problem, my lineman came again and told me that they are having connectivity issues at the main bsnl office in our city. So I made a call to a senior representative, he told me that this problem will be resolved within 15 days. I just used my internet for just 5 days out of 30 days in that month, despite that I paid the entire month bill to them as he told me that you'll pay the entire amount. Since then its about 4 month, they are sending me the bills regularly and still my connection is not working. What should I do in this case. I just want to leave them and their services. And I dont want to pay the bills they send me while my internet was not working. Can someone assist me with this ?