BSNL — Broadband services

Address:

Thiruvananthapuram, Kerala

Sir, For my Phone Number- [protected], I have requested to change my Broadband plan to BB 999 from May 1st 2015, the same was not done from the exchange (Kaniyapuram-Trivandrum-Number:[protected]and I went their for enquiry and after that they changed the plan with effect from May 5th. The plan i requested is BB 999 and the Speed for the same mentioned in the details is 4 mbps. But till now the speed iam getting is maximum 1.68mbps. i tried to complaint to broadband customer care and they informed that we need to inform exchange, but after informing the same to exchange they given another number and said that they are the concerned to do . i tried that number more than 10 times and no response.everyBody is simply delegating this to others, iam very unsatisfied with the customer service from Kaniyapuram Telephone Exchange and BSNL Broadband. i need to get the actual speed for my Internet 4mbps as iam paying for that only. Please help Regards, Anoop [protected]