BSNL — Bsnl phone connection dead

Address:

Kottayam, Kerala

Sir, I am from Kerala. My BSNL telephone connection is under Mammood exchange, Kottayam, Kerala. I am working abroad in USA. I have severe issues with my current subscription. My subscription number is[protected]. I have complained several times regarding my subscription that most time it is dead. I have my 70 year old mother in my home and she is a cancer patient. There is no way she can communicate with family members due to the frequent problem with phone connection. 3 weeks ago, we gave a complaint, and the people from exchange came after 2-3 weeks. Now my land line is dead again. There was a huge article in the news paper about this exchange recently about their bad performance and complaints. Please take necessary action immediately with this exchange to fix my connection. I would look forward to hearing from you.
Thanks & Best Regards
Hari Kumar