BSNL Cellone Chennai — Post paid Mobile bill payment made TWICE on 17th Aug 2015 but not acknowledged by Cellone

Address:

Chennai, Tamil Nadu

Dear Sir,

I am a customer of BSNL Cellone with postpaid vide mobile no. [protected] (postpaid connection).

I made the payment of my BSNL Cellone Chennai postpaid bill which was due on 17th Aug 2015 through ONLINE via BSNL Cellone portal:

- First using My credit card : I made the payment through my credit card Rs. 610.
My credit card confirms to have made payment to
BSNL Cellone Rs.610 and debited to my account. I got the SMS from my Bank.
However the BSNL Cellone portal did not confirm the receipt of payment.
- Hence I again made the same amount of Rs.610 using my net banking facility
which was later acknowledged by BSNL Cellone portal and I got the receipt for
same.

Since I have made Rs. 610 in excess (which was paid through my credit card but not acknowledged by BSNL Cellone). You are requested to kindly give credit of Rs.610 (excess paid amount) and confirm at the earliest.
Regards, Raghunath Chennai. 18th Aug 2015