BSNL Cellone — deleted my existing old 2 caller tunes

Address:

Krishnagiri, Tamil Nadu

I K V Subba Rao, having BSNL post paid connection no: [protected] Tamil nadu, Hosur area. I called(155223) caller tune department on 12/6/15 at 1.10 am early morning to install new telegu movie " POWER" Hero reviteja movie- song name: Champestude...chempestunde... before placing request., i told call center person... Already i have 2 melodies songs in SWAP mode, alternatively caller tunes, dont disturb, you can add this 3 rd song. But he put new song...but deleted old 2 songs from my track. so i found it and complaint to call center at 7.32 am, 3.57, 6.2pm, 6.37, 6.39, 8.06pm, 8.13pm, 8.14pm and finally 12.39am 13/6/15...i have spoken to prasanth, raju, one lady, and 2 more pesons, finally with Naveen. you can here my recorded voice had on 12/6/15 at 1.10 am, I TOLD CLEARLY DON'T DELETE MY EXISTING 2 SONGS, ONLY ADD THIS NEW SONG. but he activated new song, deleted old 2 songs. Hence, i request you to activating my old 2 songs WITHOUT CHARGING ME. Please once again listen my recorded voice. Telugu old existing2 songs & Picture names are... 1) Duukudu ( Hero Mahesh babu) Song name: Guruvaram March Okati... 2) Evadu ( Hero Ramcharan)...song name: Nee Jathaga... Please understand my pain and wasting of time..because of your call center people negligence... so, i request you to reinstate my previous existing 2 above mention song in SWAP mode ( when each customer call me, song comes alternatively... in that way i put 3 songs...) again by installing 2 songs, dont delete my recent yesterday new song. please do needful, and give me sms alert after resolving the problem. Warm Regards, K V Subba Rao #2/895/A1, New 4/425, Movender Nagar, Bagalur Road, Hosur - 635109 (TN) Cell: [protected]