BSNL Cellone — Recharged with 319 plan but minutes and validity not added

Address:

Kanshi Ram Nagar, Uttar Pradesh

We have recharged with Rs. 319 for 900 free minutes plan for my BSNL UPW numbers[protected], [protected]. We got the SMS "UR BSNL a/c PV/STV with Rs. 319 by [protected] on 24/06/2015 @ 03:43:21 PM, ST Rs.39.18, Cr. given Rs.0..." but minutes and validity not been added. It is still showing around 300mins of previous free minutes and validity till 28/06 which means new 900 minutes and validity of 2 months not added. Same problem on both numbers. We called BSNL customer care but the executives not able to give any satisfactory answer. Pls help to get this rectified.