BSNL Cellone — Train your Customer executives how to talk to your customes

Team, BSNL customes executives doesn't have sense how to talk to customers. They are lack of knowledge, no manners, no communications skills. Today I called Haryana BSNL customer care(+[protected], none of them get my problem. I could recollect name of three( Vineet, Rajesh and Pankaj). When i asked to forward my call to their supervisor they put me on hold saying it can't be done or he is busy or system has technical problems or blah blah.. When i asked for customer care Email ID, they failed to provide that info too, adding to my surprise BSNL doesn't have a customer care mail ID. Hope this complain will reach someone! Regards, Annu