[Resolved]  BSNL Cellone — Unauthorized balance deduction

Address:

Kolkata, West Bengal

my mobile no. is [protected].i don't have games ka khazana.but you deducted my balance from last 6.6.14.then 13.6.14 then 15.06.14.i repeatedly told to customer care that i don't have that. But they do don't do anything.1st time they told it'll deactivated within 24 hrs, but don't.2nd time they said they don't have any information about activation if balance deduct then it'll reverese.but don't.3rd time they said they cant do anything because of system error.most of time they don't take phone calls.hence i have done sms to 57171 three to four times to deactivate but they don't.i really fed up with there customer sevice.they already deducted rs.15 from my a/c which is unathorised.so deactivate that games ka khazana and reverse my balance.if not then i'll go to consumer forum directly and i'll say everyone that cell one is a cheater company.i can't imagine that such a big company like cellone is a cheater company.