BSNL Cellone — Unfair trade practice on the part of BSNL -reg

Address:

632406

On August, 10, 2015, I received a message on my mobile. no:[protected], from BT-DEACTC that my pack JPS5S(53030) has been activated and to unsubscribe, send a message so & so to so & so number. My question is, who has authorised or requested BSNL to activate any pack. Does BSNL think that we do not have any other work other than sending messages to deactivate a pack which we never activated in the first place. Does this not amount to unfair trade practice? A few days back I had to spend my valuable time and money running from pillar to post because around 15 GB of data was wiped out from my 3G mobile account (Ph. no:[protected] on 12th Oct.2015, because it was alleged that the data recharge pack DATA 155 which I never activated, allegedly expired. This had happened in spite of the fact that I extended the validity of my DATA plan 1251 for one year by recharging with Rs.1251 on 11th Sep.2015 itself. When I contacted the customer service personnel through the IVRS many times, they all had only one reply. They all said that I exhausted all my data standing to my credit by browsing through the net. Eventually, the lost data was restored to my account after an online complaint was lodged, thanks to the Customer Service personnel at BSNL, Ranipet. Will BSNL desist from indulging in this kind o[censored]nfair trade practice in future?