[Resolved] BSNL — Change of Plan without Intimation

Ayan Banerjee

from Pune, Maharashtra

Address:

Kolkata, West Bengal

I am a subscriber of the BSNL 500C Plan. The plan provides a 2AM to 8AM Night Unlimited Usage. On 7th July, I received an email from BSNL stating that the free night unlimited has been withdrawn from 1st July. Since I had no information about this, I had already used 24 GB data till 6th July. This would amount to a bill of over 4000 Rs which BSNL says I have to pay without any fault from my side. This is day light robbery from BSNL. I have spoken to the customer care who asked me to contact Local Accounts Officer. The Local Accounts Officer says HE IS NOT AUTHORISED TO HELP ME IN THIS ISSUE. I do not now what to do now. I believe there had been thousands of customer who BSNL have cheated in this manner.

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Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Comments

Pinaki S.

from Pandua, West Bengal

This is not an isolated case, thousands of BSNL customers are suffering from this sudden policy change. Neither did BSNL provide any prior notification on the change of plans, which as a service provider they are bound to do, nor they have come out with any kind of clarification on this matter. As a result many night unlimited users are clueless at this moment. The whole affair now seems to have been performed in a rather underhanded manner. This is without a shadow of doubt BSNL's fault and consumers should fight for their right. I know I'll!

Ashwinhira

from Nagpur, Maharashtra

Atleast u were informed by BSNL, I wasn't even informed. Came to know about plan change when I received July months bill. They charged me Rs.7679 for night hours download. I don't know what to do...should I just surrender the connection or pay for bsnl's negligence.

sociopath

from Chittaranjan, West Bengal

BSNL customer support is a big joke.The people there have no clue of any
information. They are supposed to clarify doubts about plans and inform
the customers about changes that have been implemented. Instead all
they do is provide mis-information and mis-leads the customer. They are rude, ignorant and in all probability by the way they talk they seem illiterate as well. How on earth do they call themselves executives?