[Resolved]  BSNL — connection not working for months.

Address:

Ernakulam, Kerala

I own a BSNL phone connection in Kerala. It has not been working for many months. I have tried every possible way to reolve it. My exchange keep telling they dont have cable for the repair works. They even demanded cash so that they may purchase cable. I contacted my exchange- no help. They say no cable. We cannot do anything. I went to higher office in Kolenchery-- They say, we can register complaint. That is all we can do. I went to the district center- Ernakulam. They registered a complaint in front of me. I tried mailing BSNL. No response. We paid the bill for a few months although we could not receive or make any calls. The exchange officials even refuse to take a complaint in writing. They wont give the reason in writing either.