BSNL — Dead telephone but billing

Address:

Ernakulam, Kerala, 682024

My telephone no.[protected] is not working since last 2 weeks. Online complaint booked. No use.
Still no response. Called kalamassery exchange several times. Nobody lifting the phone there.

My broad band modem configured and complaint again . Then they told it is by cable fault. Who will correct the fault? Can a customer correct the cable fault?
Send mail to ekm accounts officer. But np response.

Waiting for their mercy.

Good news- telephone bills will be reaching correctly. And waiting for broadband charges bill...