BSNL — ftth cable disconnected but still being charged

Address:

Madurai

To
The concerned authoruty
The bsnl, madurai

We had had an ftth connection for the past 5 years and this april, a government vehicle designated to provide with vegetables at the doorstep due to the ongoing crisis snapped up the cable which was in the first place left negligently hanging overhead on a tree nearby the house and even after repeated visits to the bsnl office at ellis nagar and also dropping a lot of emails there has been no help in this regard except for a vain issue resolved sms and we have been charged for the past few months for a connection that didn't exist. Kindly take the needed action in this with all the work from home and the online classes going, we have been left in the lurch. This is really unfair on your side since we wanted to support a psu we are still holding onto bsnl. Hope bsnl keeps up it's customers.