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Hyderabad, Andhra Pradesh

I had taken a BSNL connection for broadband through optical fibre in 2014 in my daughter's name. Later, as I had to shift my residence to a different location where this facility was not avaiable I surrendered the connection to the respective branch of BSNL on September 16, 2014. and also we have not been using the connection from 1st September itself. However, BSNL kept billing me till December 2014 in spite of my several visits and telephonic requests. Even after that I did not receive any communication from the department regarding disconnection of the line.

Moreover, when I personally visited, I was told that they had some software transfer issue due to which they could not affect this cancellation. I wonder, why the consumer should be penalised for their internal problems.

Further, in the month of August, 2014 I made three online payments for the same amount by mistake. Apart from this they have a refundable deposit amount, which they have not refunded till date.