BSNL Jammu — Not accounting my regular payments

Address:

Jammu, Jammu and Kashmir

Sir I am regular paying my bills of my cell number [protected] but I neither receive SMS of my payments nor these payments are been accounted for since April 2015. I have paid bills in official BSNL counter at Bantalab Jammu for the period 19-3-15 to 18-4-15 and 19-4-15 to 18-5-15 but I have not received SMS and bills of these two months as well as 19-5-15 to 18-6-15 is also being displayed on bill details of BSNL portal. Moreover the amount is being accumulated for payment, so I request that my details be provided to me and the actual bill to be displayed after deducting paid payments in April and May 2015.