BSNL Kolkata Circle — Payments not received

Address:	700008
Website:	BSNL PORTAL

I Have Made A Recharge Of Rs 144/- (Stv) For Prepaid Mobile Connection No [protected] On 19.10.2015 At 06:57:16 Through Net Banking Vide Reference No Esb[protected]goawebgc6 And Duly The Amount Debited From My Savings Account But Recharge Was Not Done Successful. Accordingly I Lodged A Complaint At Bsnl Customer Care And They Send Me A Docket. With Due Consent I Made Further Made A Same Recharge From Local Mobile Retail Counter Of Rs 144/- (Stv) And It Was Done Successfully. But Bsnl Closed My Complaint Without Refunding The Amount Rs 144/- Which Was Made Payment Through Net Banking.