BSNL — Landline connection has been disconnected without prior information

Address:

Malli Bamori Haldwani

The lineman of our area has given out the details to a broker who has defamed BSNL department people stating that we need to upgrade the connection of landline to broadband.
When I told that concerned person that we haven't got any assistance for our landline service as and when required then he clearly stated that we are only responsible for broadband connection. When I asked him for his Identity Card then he clearly stated that he is not carrying any Identity Card with him. He told that he is from Home Services Named firm and there is no head office in Haldwani. He works at the telephone exchange near roadways bus stand in Haldwani.
His name is Mr. Rajveer and he was pestering us to sign the document which I am attaching below.