BSNL LTD — BSNL BroadBand Internet Services Very poor & Unfair

Address:

Kanyakumari, Tamil Nadu, 629002

Customer ID - [protected] Telephone No. –[protected] The connection was requested on 22nd of August 2015 by paying a one month rental of Rs. 2295 and Rs.500 for installation. On 24th we received the connection after 3pm. No phone connection was given. Line was directly connected to ADSL Modem . The plan we took was “ BBG Speed Combo ULD 2295” assuming that we will get at least 5-6MBPS speed of the 8MBPS speed. However till this day never reached a speed more than 4MBPS and rarely we have seen 5MBPS. But we decided to adjust with this as we heard BSNL services are so pathetic. I require the internet connection for my son who needs it so that he can work some IT related business at our home for some time. He usually has client conference and other client update meeting after 8pm with his US clients. Till this day our internet connection has never been working after 6:15PM. He usually works till 3AM according to US Business hours. Upload is not more than 515KBPS. In a day our internet works only for 4 hrs. Technicians has visited many times to resolve but it has not been resolved. They said they would update to their JE Mr. Das. However he hasn’t responded. BSNL generated a bill of Rs. 2132. for the days from 24/08/2015 – 30/08/2015. For just 6 days they billed almost a month. When inquired through their toll free no.[protected] I was told, they billed for land telephone instrument, Caller ID for Rs. 600, etc etc.. The modem is a NETGEAR Modem and is owned by my son. No telephones and caller Ids are installed or given to us. However we paid that bill. The whole purpose of taking the internet connection was to do his business from home for a while. Since he works in US timings he usually be online between 6-7pm, However till this day internet connection never worked after 6:15. He lost a lot of money and clients in his business and therefore he is returning back to Chennai. There are no other internet service providers available except BSNL in our area. The next bill has come and we don’t want to pay this bill unless a fair connection is given to the hard earned money we paid so far.