BSNL Maharashtra — Main Balance Info Not Given

Address:

Jalgaon, Maharashtra

If inquire about my main balance of my BSNL prepaid [protected] so they not give proper solution and giving the wrong information regarding my account. The complaint is regarding my main balance is 17Rs was deducted from my account between in 02/11/2014 to 03/11/2014 and my CUG Plan is valid upto 03/11/2014 06:45:13 PM without any explanation and if me call to customer service they don't give proper solution on that main balance. And i replace that old SIM by new one at 01/11/2014 they convert in new one at 02/11/2014 in the evening. Before i replace my SIM main account balance shows 17Rs but after change of that SIM i can't get back my main balance. So i want to solution on that from your best support and give me refund of my balance 17Rs. I also talk with CSR of the BSNL (Yuvraj, Shubham, Pradnya, Leena). My mail ID is ([protected]@yahoo.co.in)