BSNL — New telephone and Broadband connection

Address:

600016

For the past 10 months i have been trying to get broadband connection to my home which is at Mangaliamman koil street, St. Thomas mount, chennai. But when i go to the BSNL office here they tell me to check with the BSNL line office in guindy. I went there personally to meet the Engineer but he says only if the lineman agrees to put line, he will grant the permission for connection. but the lineman was never available and after a long wait and try i was able to get in touch with the lineman. But what he was that the area for which i'm asking internet connection has low data tranasfer rate due to old wires and so he will not give me connection. And he said that there are many complains in that area we dont have any interest in fixing those issues so they will not give me the connection. But I can see the telephone line crossing my window yet they say they will not give me connection. I want this problem to be solved ASAP.