[Resolved]  BSNL — no Refund from BSNL online portal

hello sir, i recharge my cellphone number end with 0542 using http://portal.bsnl.in on 10/11/2013 tow time first was 100 Rs. and second was 200 Rs but recharge did't succeed .. and i am waiting for refund from that time . and now thay have removed that record from portal web site ..i tryed contact by email ans costumer care . but not a good responce from them ... transaction Id - TXL[protected] Receipt No:- [protected] value 200 Rs. transaction Id - TXL[protected] value 100 Rs plz take some action on this.