BSNL — Non-working telephone[protected]phone and broadband)

Address:	Udupi, Karnataka, 576117
Website:	www.bsnl.co.in

From: 10th june 2016
Bhat shankar narayana kukkundoor
D. No. 3/427 durganugriha
Near durgaparameshwari temple
Kukkundoor village and post - 576117
Kakala taluq, udupi dist.

To:
Sde,
Bsnl, karkala

Sir,
Sub: non-working telephone[protected]Phone and broadband)
Telephone number[protected]A/c no. [protected]) has not been in condition for more than two – three months. Complaints have been registered multiple times but the condition of the telephone has been remained the same.
The condition of the telephone has been indifferent in the past three months. Since then, multiple complaints have been registered. I have promptly paid the telephone bill for the past two-three months even though the use of telephone had been minimal as the telephone was often non-working and noisy.
I have fully paid the bills of both my phone and broadband for the past three months at the time of non - working, i would request to provide a discount on my next bill.
Even though the telephone has been repaired recently (Just the telephone not broadband), i hear the voice of different calls of different people since then.
Even when i enquired about the broadband service, staff of bsnl karkala gave the reasons like the distance from the bsnl centre to house is more than 5 kms and when i enquired again and again, they told me about the problems with the underground cables during rainy season (During road constructions).
This time, even after multiple complaints in the past three months, the response from the officer at bsnl, karkala has been very poor and my telephone remained non-working. As a matter of broadband connection, if the problem with the underground cable persists, i would like you to extend the ftth connection which is not more than 500 meters from my house.
I request you to kindly look into the matter immediately and make sure the phone is repaired. If the phone and broadband can not be repaired by you, please disconnect the telephone and return the deposit amount that i had paid.

Thanking you,
Yours faithfully,

(Shankara narayana bhat)

Copy to:
1) asst. General manager, telecom udupi dist, udupi.
2) principal general manager, telephone, mangalore, d. K. Dist
3) chief general manager, telecom, karnataka state