BSNL — Phone dead and no broadband

Address:

Kamrup Metropolitan, Assam

I have seeking service from bsnl 3 months, but last 8 days i did go with my lanline and broadband. I am seeking service from them, contacted them, send mail to circle officer no response. I am losing time money and work. I went o there office. Till now no response.
What to do. Paid my bills. I lost it and registering a complaint here.
It bsnl assam in guwahati wireless office. I have connection in beltola bongaon
My no. [protected]. I dont even know wht is happening and they are much reluctant to inform me.