BSNL portal — Regarding refund of amount for failed transcation

Address:Bathinda, Punjab, 151005
Website:portal.bsnl.in

Kindly refund the amount for failed transcation. Details of transaction are as follow BSNL Landline Number: [protected] BSNL Transaction Id: FCDR[protected] Bank Transaction ref. no: ESBP[protected] Transcation amount: Rs734 Transcation date: 22/Dec/2015
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I tried recharge of 199 Rs. The amount is deducted from my account but recharge is not successful. Kindly either refund the amount or activate the pack.
Mobile number is [protected]
I was recharging my mobile no [protected] with an amount of₹ 99 but after transaction completed, it showed recharging failed in the status bar, even the price of 99 was debited from my account. I am 52 and i tried it for first' time but unfortunately failed in the first attempt.Very unfortunately I won't unwillingly in future have any online transaction done particularly on BSNL based platforms.Below are the information required.

Recept no:[protected]
Transaction ID:PGSM[protected]
Transaction Date:[protected]. 10-24-47
Amount: ₹ 99
Mobile no : [protected]
Bank reference Number:199920

I want to state that today on 6th of October, 2020 I recharged a bsnl number ( [protected]) rs. 298 from SBI a/c [protected] . My account get debited but recharge was unsuccessful. Till now it is not refunded. Please do needful.
Dated 22 oct 2020
Recharge 399 fail but debited
Receipt no. [protected]

Pliz dO check out and refund me ASAP

Damboi Mairembam's reply, Oct 31, 2020
My no. 9436434054

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