BSNL — Pre paid recharge

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Centralized Public Grievance Redress And Monitoring Systems (CPGRAMS)

Details as lodged in CPGRAMS Gov of India Grievance with Registration No.DOTEL/E/2022/36984

Mobile Number : [protected]
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
[protected]---
Two recharges done for mobile no. [protected] ( A) on 14 Sep 2022 EOR[protected] at 7:00pm for Rs 347 and second recharge (B) on 14 Sep 2022 Transaction ID Transaction ID EOR[protected] for Rs 247 at 7:10pm for BSNL prepaid no. [protected]. Both the recharge amounts were successful and amount deducted from bank acoount too. Since only the first recharge (A) for Rs 347 was used and the second recharge for Rs 247 was never allowed, request the unutilised and deducted amount of Rs 247 may please be refunded.
Secondly, please note that the modified SELCARE app, as on date, is without transaction history other than the last one, and has to be reinstalled for every recharge as such. Please allow atleast last (1) 12 months recharge history. (2) Recharges not utilised may please be refunded.

The features of the initial BSNL app (earlier to 2019) had all the desired and customer friendly features. Looking forward to your kind cooperation and early action.

The two basic concerns are unresolved
1. BSNL fails to return or refund suo moto the recharged amount for which the services are not given and sights time lapse as the reason only when the consumer points out the blunder. This is very unique to BSNL since all other Government sites and telecom operators immediately disallow any payment for which services are not provided.
2. The present SELF CARE app has to be reinstalled /re registered everytime the user logs in. The transaction history is only for the immediate last transcations done, unlike more than last several months transactions in the earlier BSNL app ( prior to 2019) .

Your prudence and fairness is eagerly awaited in contributing towards a digitally enabled and shinning INDIA.