BSNL, Punjab — Mobile prepaid recharge not done by customer care crentre, bsnl, phase 11, mohali (Punjab)

Dear sir,
I have sent the following email to bsnl punjab on 26th instant, but no action has been done so far.
" i am using prepaid service of bsnl and using stv135 plan for the last some months. Under this plan, unused balance is to be added on due date, while charging the same.
After receiving sms from bsnlin that stv135 will expire on 26.06.2015 and get it renewed. I visited customer care centre, phase 11, mohali and requested for renewal and deposited rs.135/- as renewal charges with the counter official befofre lunch hours. At about 2.35, i called the official on his landline number[protected] that i have not received my message for renewal. In reply, he advised me that they have not received necessary credit so far and will do the needful as and when the same was received and assured me that needful will be done before closure of their office. But the same was not affected till 20.00 pm and i contacted the concerned available person mr. Pawan on toll free number 1503 and he showed his helplessness in this case.
I also tried my best number of times on above landline number and customer care mobile no. [protected], but there was no reply.
Please help me in this matter and restore my present balance with renewal credit w.E.F. 26.06.2015."
Again i sent another email next day and no reply or acknowledgement received so far.
"
Please refer to my email dated 26th instant.
In this context, i again contacted the official posted at customer care centre, phase 11, mohali today and requested to renew my stv135 plan w.E.F 26th i.E. Date of my renewal alongwith my old balance.
But to my surprise, i noticed that old balance was not restored under above plan and there is no fault of
Mine, as i have deposited necessary amount with your customer care centre, phase 11, mohali on 26th.
When i requested to restore my earlier balance, they again showed their inability and advised that due to
Non availability of balance from their office on 26th, it was not renewed.
As this was lapsed due to the fault of bsnl (Your deptt.) i, therefore request you to restore my previous
Balance or advise me my fault, enabling me to take up accordingly with you.

Using always bsnl services, "

Please help me in this matter and advise bsnl to restore my old balance due on 26th.

Tejinder pal jaitly
2108/48c, ashiana enclave
Chandigarh.
Mobile no.[protected] (Bsnl)