BSNL — Purchase of wifi router

Address:

Hisar, Haryana, 125006

I am a army personal posted at Hissar. I wanted to avail the facility of bsnl broadband at my residence. The bsnl employee at satrod says that it is compulsory to buy wifi router/modem from bsnl and without it connection will not be given. Although the customer care say that purchasing wifi router/modem from bsnl is not compulsory. This incidence happened today at Hissar cantt where a representative of bsnl was here to take broadband form collectively. He completely denied that the connection will not be provided unless we purchase wifi router/modem from the bsnl office, and also said that it is the direction of his senior. He also denied to give whatever he said in written.