[Resolved]  BSNL, Ratnagiri — Landline phone has terrible noise disturbance & broadband not functioning at all

Address:

Ratnagiri, Maharashtra

Dear Sir,

My land line phone has a terrible noise disturbance since last few months. Whenever we(family members) make a call or we receive a call, this noise disturbance (khrrrrrrrr khrrrrrrrrrr) is so irritating, that either we end the call, or the counterpart ends it. My land line phone also gets dead occasionally. I think it is because of a poor quality of telephone cable. But BSNL Ratnagiri does not bother to change it or, solve my problems. I pay the bills regularly within time and unlike many others, still have faith in BSNL. But BSNL has nothing to do with it. It is really shameful.
The same is with my BSNL broadband. I pay approx. Rs. 500 per month for unlimited plan of Broadband, but the service, connectivity and speed is so pathetic, that I have to take support of other companies to browse internet, pay bills or shop online. In other words, I pay monthly 500 Rs. to BSNL for nothing.
I have tried to lodge a complaint by using 198 & 1504. But the situation is still the same till date.
So, please help me solve this problem. Thank you.