BSNL — regarding landline service of bsnl

Now we are suffering with your service since satuer day. On dt.
25.8.18 phone was not working then i lodge a complaint again when
Monday i check my complaint that was closed and not repair till now.
Two land lines are not functioning, in[protected] is also working
For toll free [protected] for all over the state.
How can we work on this problem?
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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On 20.08.2018, I paid bill online for amount RS.295.00. While transacting, money was debted from my account but your server failed.

The same day again I tried and was successful but money deducted twice.

Please arrange for refund.

I am not getting any lines to talk to accounts officers to explain about this.

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