BSNL — Repairing of faulty landline no. [protected]

Address:

Alappuzha, Kerala, 689124

My telephone sometimes do not give dial tone and when works has disturbing noises. I made twice complained in 1500 and also sent mail to GM etc. One lineman came and said our line is ok you get the line from main cable to your house through somebody else. This attitude shows the irresponsible approach of the company. Why the service charges are collected? This is the action taken even after taking up the matter with GM/Alappuzha. Won't the BSNL raise their monthly bill even after the poor service? Where should I go now-to the consumer court?