BSNL — repeated problem with broadband 8 mbps (2799) plan

Address:

Ambala, Haryana

Dear Sir,
Myself Manav Dhawan from 91, model town, ambala city, haryana, India. i am using bsnl broadband connection at my office / residence place. presently i am using 8 mbps broadband plan ( monthly rental 2799 + taxes ). i am fed up with the problems i am facing since last more then 6 months and now finally i have no other option but to either approach the higher authorities and still if the problem is not resolved permanently, i will be left with no other option but to go legally.

1. in every 7 to 10 days the internet speed goes down drastically ( drastically i mean out of 8 mbps broadband connection i cant even get 1 mbps speed ) . or the internet gets disconnected.
2. as told by bsnl authorities first step that i take after facing this problem is to register the broadband complain on[protected] BUT EVERY TIME I DAIL THIS NUMBER IT SAY "THE NUMBER IS BUSY PLEASE DAIL AFTER SOME TIME " OR NO ONE PICKS UP THE CALL .
3. then 2nd step i take is to call Mr Manish [protected] ( from ambala cantt, looking after technical part of broadband connection ) to confirm that whether there is a problem from back end or its a local problem . He always guide me well and let me know the exact problem whether the issue is from backend ( banglore ) or its local . but 99% of the problem is local ( model town exchange or copper wire laid between model town exchange and my office / home whose distance is around 700 meters by road )
4. as mostly the problem is within exchange or copper wire between exchange and my location. THIS IS WHERE THE EXACT PROBLEM STARTS.
5. now when i try to register the telephone line complain on said no ie[protected] IT SAY "THE NUMBER IS BUSY PLEASE DAIL AFTER SOME TIME " OR NO ONE PICKS UP THE CALL . thats same in case of registering the broadband complain.
6. next step i take is to call Mr Udham Singh [protected] ( the most irresponsible person ) the broadband SDO ambala city NEVER PICKS UP THE CALL and every time is visit his office he is on field then HOW DO I CONTACT HIM ?
7. then i try calling Mr Yadav JTO [protected] but he too never picks up the call and neither is available in his office and so HOW DO I CONTACT HIM ??
8. i keep trying their numbers and after getting frustrated i visit their office but i could never able to get in touch with them even in their office ( as mostly they are on field or due to other reasons.
9 . some how if after 2 or 3 days ( after repeated followup ) i get in touch with them . they commit that the work will be solved on certain day / date but it never gets sorted out within that time frame and now again i have to find them which means again 2 to 3 days are gone !

every time or 95 % the problem is with the copper wire laid between the exchange and my location and for that i have asked them number of times to provide me the permanent solution but they never took it seriously. Also i have given them another option to provide with "FIBRE TO HOME " BSNL SERVICE as my location is MAX 700 meters from model town exchange so that i can get ride of this problem but after following up for 3 months ( with Mr Sanjeev Jain - [protected], Mr Manoj Kumar - [protected] and Mr Vipin Jain[protected] i landed up with no solution.
Now my only question to BSNL is AS A CUSTOMER / END CUSTOMER

1. WHY IS THAT THE PEOPLE LIKE MR UDHAM SINGH AND MR YADAV DONT PICKUP THE CUSTOMER CALL EVEN WHEN THEY ARE ON DUTY, ARE WE MAD OR DO BSNL THINK THAT WE ARE FREE AND OUR ONLY JOB IS TO CALL THEM ??

2. WHY BSNL EMPLOYEES LIKE MR UDHAM SINGH AND MR YADAV THINK THAT CUSTOMER CALL IS NOT AT ALL IMPORTANT AND THEY TREAT US LIKE TAKEN FOR GRANTED ???

3. WHY IS THAT I AM NOT ABLE TO GET THE PERMANENT SOLUTION FOR THE SAME PROBLEM ( FROM LAST MORE THEN 6 MONTHS THAT TOO WHEN I AM USING A HIGH END BROADBAND CONNECTION ) ???

4. WHAT ELSE YOU EXPECT FROM THE CUSTOMER LIKE ME WHO TRY TO FOLLOW ALL THE STEP LAID DOWN BY BSNL AND STILL NOT ABLE TO GET THE SOLUTION FROM BSNL ??

i would request you to kindly provide me with a permanent solution by either providing me with " FIBRE TO HOME CONNECTION " or providing me a proper copper connection between model town exchange and my location . also would request you to kindly fix up the meeting where in I, Mr Udham Singh, Mr Yadav, Mr Sanjeev Jain and Mr Manoj Kumar sit together in front of you and see where the problem lies and why they ( Mr Udham singh, Mr Yadav ) treat customers as taken for granted.

Thx
Manav Dhawan
[protected] / [protected]