BSNL West Bengal — Non provision of puk prepaid sim card code no

Address:	Paschim Medinipur, West Bengal, 721132
Website:	BSNL

Dear Sir, My prepaid Mobile bsnl sim No [protected] has been inadvertently locked by my son & now sim is deactivated & it is asking puk code for activation. My Sim srl No is 899174309822101754553733 . On 13/12/2016 I have contacted to Kolkata Customer care No [protected] for issue of puk code . Mr Sourab Sadharai, an customer care executive asked my Mobile No, current prepaid plan and address. I gave him every required information and finally he told that data is not matching and puk code can not be given. I surprised & asked him to tell, which my data is not matching, I am the onwer of sim . He refused to tell which data is not matching. The attitude of the said executive is found very non cooperative & totally negative. He least bother of customers. I am thinking to change bsnl sim in case response is not getting in timely. BSNL is already running in loss & such type of careless & negative attitude executives are sitting in bsnl, what value added service they will give to their customers. situation is worst in west Bengal BSNL. Hope necessary corrective action will be taken at appropriate level to get better customer oriented services from kolkata, west bengal bsnl . with regards anil d. javalekar Salboni Midnapore west-721132 M- [protected]