BSPHCL — no electricity for 25 hours.

There is no electricity in the village sanokhar via ekchari, kahalgaon. We read the news that the transformer has been set up and is to be charged 36hours. But now it is nearly55 hours. Is the transformer still charging? Please do some necessary tasks to provide the electricity. There is no electricity means there is no water as the motor doesn't work. We are suffering a lot. There is a lot of heat. We are felling mesirable. Please help us.